Certification Exam Content Services Manager - Remote Eligible

Test Content Services Manager

The Test Content Services Manager manages Test Content Services personnel, providing training, guidance, and oversight of assigned duties. The Test Content Services Manager is also responsible for creating and maintaining checklists and procedures for the tasks completed by the Test Content Services team. The Test Content Services Manager is responsible for distributing work and client assignments to the Test Content Services team members. The Test Content Services Manager maintains a client portfolio, applying technical expertise in exam content management, database management, and project management to the publication and maintenance of certification exams. The Test Content Services Manager imports exam content from client representatives, prepare and configure exams for publication, and perform quality checks for publication and maintenance of exams in PSI's proprietary item banking and exam delivery software.

This is a full-time permanent role, with flexible hours around core office availability Monday to Friday. The role can be performed remotely in the US, with occasional travel required for meetings, events and workshops.

Role Responsibilities

• Provide training, guidance, and oversight of Test Content Services personnel's assigned duties.
• Provide training and support to client users of the PSI item banking/delivery platform.
• Participate in load forecasting and client program assignment process.
• Participate in internal process development and improvement initiatives.
• Define assigned tasks and responsibilities for Test Content Services team in collaboration with Content Management leaders and leadership in other departments.
• Manage multiple project and client assignments, timelines, deliverables, and milestones.
• Onboard new clients, review contracts, and determine appropriate exam setup for clients.
• Set up content migration plans/timelines for clients, with input from project managers.
• Intake new exams for existing clients and publish according to established timeline requirements.
• Identify exam publication issues, troubleshoot, and suggest possible solutions to problems.
• Develop and maintain timelines for exam publication activities and track progress in project management ticketing software.
• Format files to import client content into item banking and exam delivery software, and ensure all data is imported accurately according to department processes and procedures.
• Collaborate with IT personnel to provide software support and training for clients.
• Collaborate with software development on the design of new system features or enhancements.
• Perform administrative functions in the item banking and exam delivery software, including new client setup, account creation, and client-specific configurations.
• Assist Test Content Services team members with assigned tasks including import and quality control as needed.
• Coordinate and implement updates to live exams.
• Coordinate exam publication activity with internal and external stakeholders.
• Develop and maintain documentation of Test Content Services work processes and associated technology tools, including system user guides.
• Hire and onboard new Test Content Services Specialists in coordination with the Senior Director of Content Management.
• Maintain in-depth and up-to-date knowledge of proprietary item banking and exam delivery software.

Knowledge, Skills and Experience Requirements

Bachelor's degree preferred. 3-5 years of leadership experience 3+ years with exam publication, item bank management and/or database management. Strong communication skills required. Strong leadership and critical thinking skills required. Ability to approach problems with creative problem solving. Strong experience with project management processes and workflows. Proficiency with Microsoft Office applications. Experience with Jira a plus. Experience with XML, HTML and QTI file formats preferred.

Benefits & Culture

At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role. In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes:

• 401k/Pension/Retirement Plan – with country specific employer %
• Enhanced PTO/Annual Leave
• Medical insurance – country specific
• Dental, Vision, Life and Short Term Disability for US
• Flexible Spending Accounts – for the US
• Medical Cashback plan covering vision, dental and income protection for UK
• Employee Assistance Programme
• Commitment and understanding of work/life balance
• Dedicated DE&I group that drive core people initiatives
• A culture of embracing wellness, including regular global initiatives
• Access to supportive and professional mechanisms to help you plan for your future
• Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities