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Bilingual Member Services Representative - Remote Eligible

Assist members in resolving benefits and eligibility issues efficiently and professionally
Santa Fe, New Mexico, United States
Entry Level
$21 USD / hour
yesterday
New Mexico Staffing

New Mexico Staffing

New Mexico Staffing appears to be a governmental entity providing employment-related services within the state of New Mexico.

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Job Title

Serves members by being an advocate and point of contact for member questions and concerns regarding benefits, eligibility, referrals, claims and any other aspects of plan benefits and services. Ensures member satisfaction by providing superior customer service and willingness to help at all times while maintaining a professional demeanor.

Essential Skills:

  • Proficiency in Mandarin for full conversations during calls
  • Exceptional customer service skills

Additional Skills:

  • Experience in healthcare, doctor office, dental office, hospitality, or any customer service role for at least 2 years
  • Training – 3 weeks M-F, 8am-4:30pm PST
  • Schedule will change after change within business hours.
  • Hours of operation: 6am-8pm, PST weekend rotation & some holiday's required.
  • Fully remote: 3 month contract

Pay and Benefits:

The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully remote position.

Application Deadline:

This position is anticipated to close on Oct 23, 2025.

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We’re a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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Bilingual Member Services Representative - Remote Eligible
Santa Fe, New Mexico, United States
$21 USD / hour
Support
About New Mexico Staffing
New Mexico Staffing appears to be a governmental entity providing employment-related services within the state of New Mexico.