Application Support Analyst, Legal E - billing – Billreview IQ

Application Support Analyst, Legal E-Billing

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance

Primary Purpose Of The Role: The Application Support Analyst, Legal E-Billing supports the stability and effectiveness of Sedgwick's integrations with BillReviewIQ solutions by monitoring system activity, triaging issues, and ensuring timely resolution of data and workflow errors. The role performs root-cause analysis, collaborates across technical and operational teams, documents processes, and contributes to ongoing improvements in integration performance, operational readiness, and end-to-end legal e-billing workflows.

Essential Responsibilities May Include:

• Integration Monitoring & Issue Triage
• Root Cause Analysis & Resolution
• Cross-Team & External Collaboration
• Process Improvement & Documentation
• Operational Support

Qualifications: Bachelor's degree from an accredited college or university preferred. Six (6) years of related experience to include working with integrated enterprise systems, preferably in insurance, legal technology, or financial systems or equivalent combination of education and experience required. Preferred experience includes working with insurance claims systems, legal e-billing or bill review platforms, with familiarity in invoice workflows and payment processes, alongside exposure to SQL or reporting tools, prior production or integration support work, and experience in regulated or compliance-sensitive environments.

Skills & Knowledge:

• Strong ability to analyze system workflows and data flows across multiple applications
• Comfort investigating technical issues without being a software developer
• Understanding of APIs, file-based integrations, or system to system data exchange concepts
• Strong problem-solving skills and attention to detail
• Clear written and verbal communication skills, including the ability to explain technical issues to non-technical audiences
• PC literate, including Microsoft Office products
• Strong time management and organizational skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

Work Environment: When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines. Physical: Computer keyboarding, travel as required. Auditory/Visual: Hearing, vision and talking.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.