(NJNG Union) Temporary Part - time Customer Service Representative

Temporary, Part-Time Customer Service Representative

Energize your future and join our team as we pursue a reliable, sustainable, cleaner energy future. At our Fortune 1000 diversified energy company, you'll find a friendly, community-minded environment, with flexible work schedules, opportunities for growth and development, and competitive pay and benefits.

New Jersey Natural Gas (NJNG), a subsidiary of New Jersey Resources is seeking Temporary, Part-Time Customer Service Representatives to provide excellent customer service in a fast-paced call center environment.

Major Responsibilities:

• Answer in-bound calls and actively listen to customers concerns.
• Strive for first call resolution by efficiently addressing customer inquiries, troubleshooting issues and providing accurate solutions.
• Maintain detailed and accurate customer records in the system.
• Follow company policies and best practices to ensure consistent and high-quality service.
• Meet performance metrics, including call handling time and customer satisfaction scores.
• Provide information about products and services.
• Cross-sell and upsell service contracts to customers.
• Coordinate with field representatives to ensure needs of customers are being met.
• Operate in a team environment with customer satisfaction as the goal.

Position Requirements:

• High school diploma or equivalent; additional education is a plus.
• Minimum 3 years of recent customer service experience, preferably in a fast-paced call center environment.
• Ability to complete an accelerated training program and pass multiple assessments within the training period.
• Comfortable sitting for extended periods, using a headset, and entering data into computer systems while assisting customers.
• Strong verbal and written communication skills.
• Proactive, with high initiative and creative problem-solving abilities.
• Adaptable and eager to learn new technologies.
• Comfortable with cross-selling and up-selling products to customers.
• Must attend full-time training Monday–Friday, 8:00 AM–4:30 PM for several weeks.
• Post-training schedule: 20 hours per week during regular business hours.

*The above job description is reflective of the primary duties of this position and in no way limits the supervisor from assigning any other duties, responsibilities or initiatives as deemed necessary.

Other Details:

Compensation: The base pay for this role is $35.03/hour.

New Jersey Resources is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity and/or expression, national origin, disability, veteran, or other protected status.