Technical Engineer

Tier 1 Support Engineer

Robert Half is seeking a Tier 1 support engineer. In this role, you will be the first point of contact for resolving technical issues in a managed services environment. This position requires excellent troubleshooting abilities, strong communication skills, and a commitment to delivering exceptional customer support.

Responsibilities:

• Provide first-level technical support to resolve system and user issues promptly and effectively.
• Collaborate with senior engineers and team members to address and resolve complex technical problems.
• Analyze and identify recurring technical issues, contributing to the development of long-term solutions.
• Maintain accurate documentation of support requests and resolutions within the ticketing system.
• Participate in on-call rotations, which may include evening and weekend shifts.
• Stay up-to-date with required technical training and certifications to enhance skill sets.
• Configure and troubleshoot printer setups for both remote and on-premise environments.
• Utilize Remote Monitoring and Management (RMM) tools to ensure system health and performance.
• Assist with the management of Active Directory (On-Prem and Azure O365) and Group Policy settings.
• Support networking tasks, including VPN setups, VoIP configurations, and ensuring compliance with security protocols.

Requirements:

• Familiarity with Active Directory (On-Prem and Azure O365) and Group Policy.
• Experience with Exchange and Office 365 applications.
• Basic understanding of Windows desktop and server operating systems.
• Knowledge of VPN configurations and cloud hosting principles.
• Proficiency in working with Remote Monitoring and Management (RMM) tools.
• Ability to troubleshoot and configure printer setups in diverse environments.
• Foundational networking knowledge, including VoIP, ACLs, and security compliance.
• Competence in using the Windows Command Line interface for troubleshooting tasks.

Technology Doesn't Change the World, People Do.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training.