Supervisor Operations

Operations Supervisor

First for a reason: At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

Location: Plaistow, NH

Salary Range: $60,000 – $70,000 annually

Role Overview

The Operations Supervisor is responsible for the day-to-day execution of transportation operations, with direct accountability for driver performance, dispatch coordination, service reliability, and safety compliance. This is a hands-on operational leadership role, requiring frequent presence in the yard and active decision-making in real time. This role is ideal for a leader who understands frontline transportation operations and can maintain control, structure, and accountability under pressure.

Core Responsibilities

• Supervise daily driver and dispatcher performance to ensure on-time route execution and safe operations
• Monitor trip performance, attendance, service disruptions, and incidents
• Coach, counsel, retrain, and discipline drivers and dispatchers as required
• Enforce DOT regulations, safety standards, and company policies
• Provide dispatch coverage and operational support as needed
• Conduct road checks, yard inspections, and operational audits
• Support accident response, investigations, and corrective action
• Prepare daily operational reports and maintain accurate records
• Assist with payroll verification, scheduling, and workforce coverage
• Address customer and district concerns promptly and professionally
• Support driver hiring, onboarding, and training as needed

Required Qualifications

• High school diploma or equivalent
• Class B CDL preferred (or willingness to obtain)
• 1–3 years of transportation, transit, or logistics experience
• Prior supervisory or lead experience strongly preferred
• Strong understanding of dispatch, routing, and service execution
• Effective communicator with strong problem-solving skills
• Working knowledge of Microsoft Word and Excel

Work Environment

Primarily office-based with regular time spent in the yard and on the road. Requires standing, walking, and hands-on operational engagement. Schedule flexibility required, including early mornings and variable shifts.

Compensation & Benefits

Competitive salary: $60,000 – $70,000 annually

Comprehensive medical, dental, and vision insurance

401(k) with company match

Paid time off and paid holidays

Company-provided training and leadership development

Employee discount and perks programs, including PerkSpot

Why This Role

This is a true operations leadership position with direct impact on safety, service quality, and employee performance. The role offers stability, structured growth, and the opportunity to lead at the operational core of the business. At First Student, our commitment to safety, dependability, and customer care creates an environment where you can thrive. With more than 120,000 employees across North America, we offer stability, growth, and exceptional training.

Apply today to join our team!

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request.

Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster