Specialist, Client Services - Remote Eligible

Subject Matter Expert

The team resides within the Risk & Valuations Services unit of the S&P Global Market Intelligence Division, providing powerful business intelligence solutions for applications including global risk and maritime, global trade and supply chain, economic indicators and forecasts, as well as shipping intelligence. It is an exciting, global, results-oriented, and growing team that works closely together to help enterprise organizations to make better business decisions to support diverse business outcomes.

Subject matter experts provide front-line client support to our valued subscribers of our powerful, complex solutions, as well as their relevant applications in the marketplace. You will partner with the commercial sales organization to help support new and existing business by showcasing our solutions within the context of defined business objectives and support the delivery and training of these solutions to end users to help optimize the impact of the investment. Our next successful subject matter expert will take personal ownership of responsibilities like these:

• Develop a comprehensive understanding of prospects' and customers' workflows and needs to maximize the benefits of S&P Global solutions.
• Provide tailored demonstrations and training sessions to showcase GIA solutions' value proposition, driving business development, customer usage and product awareness to optimize customers' workflow.
• Manage escalated customer inquiries and act as point of contact for complex issues that require in-depth knowledge of our products and services. Ensure timely resolution of customer issues while maintaining high satisfaction levels.
• Gain comprehensive knowledge of our data offerings, including sources, methodologies, and applications. Serve as a go-to resource for team members and clients regarding data-related inquiries and best practices.
• Collaborate with clients to understand their specific needs and objectives for dashboard functionalities. Utilize tools and software to design and develop interactive, user-friendly dashboards that provide actionable insights. Ensure that dashboards are tailored to meet regional requirements and preferences for our clients.
• Assist clients in setting up data feeds and troubleshooting related issues, ensuring seamless integration with their systems.
• Collaborate with cross-functional teams to manage client and prospect requests, channel feedback, and improve products and processes to better meet customer requirements. Proactively work with the Sales team to help develop client engagement initiatives and increase client retention rate.

S&P Global states that the anticipated base salary range for this position is $47,393 to $62,386. Final base salary for this role will be based on the individual's geographic location, as well as experience level, skill set, training, licenses and certifications. In addition to base compensation, this role is eligible for an annual incentive bonus. This role is eligible to receive additional S&P Global benefits.

We're looking for a person that will:

• Have a bachelor's degree or higher achievement in business administration, economics, international trade or finance from an accredited university or comparable curriculum/work experience.
• Have strong communication and presentation skills, both verbal and written, with the ability to document and discuss potentially complex technical concepts to a diverse audience both online and in person.
• Have strong troubleshooting/problem-solving skills. The candidate will be highly numerate, meticulous and have strong business analysis skills.
• Have excellent interpersonal skills and phone presence; must be able to deal with others in a professional manner and work under varying degrees of pressure and time constraints.
• Be able to work independently while still interacting within an integrated team structure. Personal initiative and ability to prioritize and multi-task efficiently and effectively.
• Be able to quickly learn new products/interfaces/processes by both engaging your manager and peers and by indulging in self-learning activities.
• Deliver specific business outcomes within a defined deadline to specifications.
• Enjoy working directly with decision makers and end users to help them to interpret and apply the intelligence gained from our powerful solutions to make more informed business decisions.
• Like thinking critically about the unique needs at hand and working independently and collaboratively to come up with creative approaches to solve a given pain point or obstacle.
• Take personal satisfaction in the success of supporting business wins without the pressure of a direct quota/commission structure.
• Like the challenge of working in an environment that is ever evolving: enhancing our solutions, refining our processes, adapting our strategy.
• Master the areas of data analysis, public speaking and presentation development, interpersonal skills including objection handling, probing questions and being able to simplify complex concepts.

At S&P Global Market Intelligence, we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. We are committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our values are integrity, discovery, and partnership. Throughout our history, the world's leading organizations have relied on us for the essential intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

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S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.