Ski Operations Office Supervisor

Job Opportunity At Omni Mount Washington Resort & Spa

The Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is known for its gracious ambiance and generous amenities. This New England retreat has been a favorite of presidents, poets, and celebrities. The resort delights every sense with enchanting music, refined dining, and luxurious décor.

The Omni Mount Washington Resort & Spa is committed to serving its associates and nurturing their growth. The resort embodies a culture of respect, gratitude, and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort & Spa may be your perfect match.

Job Description: Join our team and earn a free ski pass at Bretton Woods!! *Now hiring for November 2025!*

Associate Benefits:

• Free ski pass at Bretton Woods for new Associates and eligible household members.
• Discounted lift tickets for friends and family
• 25% off resort amenities including retail, food, spa, etc.
• Travel discounts to other Omni locations, theme parks, preferred access tickets, national retailer discounts
• 401(k) Retirement Plan matching, pre-tax health savings, flexible spending accounts, tuition reimbursements, pet insurance, preferred access tickets, etc
• Excellent training and professional development
• Leadership development programs, diversity and inclusion programs, work life balance

The Ski Operations Supervisor is responsible for overseeing and assisting with the day to day functioning of the ski operations office and providing an exceptional level of guest service.

Responsibilities:

• Supervise the day-to-day business of the Operations Office including answering phones and responding to associate and guest inquiries.
• Responsible for supervising the Snow Reporter and completing the snow report as needed.
• Maintain office supply inventory and daily mailing needs.
• Provide support to other departments as needed.
• Monitor and respond to radio calls from other departments including ski patrol and lift maintenance.
• Assist with administrative duties within the area.
• Act as point person between other departments and coordinate with them to address guest issues.
• Responsible for gathering guest survey information, responding to guest comments within the survey, updating email lists and provide information to managers regarding the survey.
• Monitor guest social media sites (Trip Advisor /Facebook) & Medallia and provide feedback based on guest comments to appropriate Department supervisors and managers.
• Instill positive environment and strong work ethic.
• Assist guests in resolving queries regarding ski purchases including tickets, passes, ski school, rentals etc.
• Assist with payroll administration to ensure accuracy and on time processing.

Qualifications:

• Strong supervisory and managerial skills required.
• Knowledge of computer programs like Microsoft Word, Outlook, Power Point and Excel. Ability to learn new computer programs to assist in scheduling and payroll.
• Strong communication skills presented with a positive and friendly manner.
• Ability to create a team environment and maintain positive attitudes.
• Ability to work nights, weekends, and holidays.

Tools and Equipment:

• Computer
• Printer -Copier-Scanner
• Telephone
• Two way radio

Working Environment:

• Interior of base lodge, in all areas of the base lodge.
• Exterior of base lodge with exposure to weather conditions.
• Subject to working in a crowded, fast paced environment, could be long periods of walking and standing, indoor and outdoor, with adverse weather conditions.

Schedule Requirements:

• Winter schedule – Average 5 days per week, 40 hours/week. Saturdays and some holidays required.

Job Locations: US-NH-Bretton Woods