Ski Area Guest Services Supervisor

Job Opportunity At Omni Mount Washington Resort & Spa

The Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor.

The Omni Mount Washington Resort & Spa is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort & Spa may be your perfect match.

Job Description

Associate Benefits:

• Free ski pass at Bretton Woods for new Associates and eligible household members.
• Discounted lift tickets for friends and family
• 25% off resort amenities including retail, food, spa, etc.
• Travel discounts to other Omni locations, theme parks, preferred access tickets, national retailer discounts
• Free golf during the summer season
• 401(k) Retirement Plan matching, pre-tax health savings, flexible spending accounts, tuition reimbursements, pet insurance, preferred access tickets, etc
• Excellent training and professional development
• Full-time positions eligible for full benefits package including Medical, Dental, Vision, telemedicine, EAP, ST & LT disability
• Leadership development programs, diversity and inclusion programs, work life balance
• Refer a friend and earn up to $500

The Ski Guest Services Supervisor

The Ski Guest Services Supervisor will be responsible for supervision of the daily operation of all aspects of ticket office services including ticket sales, season pass sales and service, ticket checking, and other visitor services including season locker rentals.

Responsibilities

• Responsible for training other Resort outlets in ticket/season pass sales and administration including Alpine, Nordic & Summer training.
• Responsible for the Administration/generation of the Junior Season Pass Program including products, phone calls, voice mails and email correspondence.
• Frequently assists guests in resolving queries regarding all aspects of ticket/season pass sales including online sale purchases.
• Administers daily ticket sales using ticket computer system.
• Administers daily computer system opening and closing in RTP station.
• Administers daily closing cash outs and balancing end of day deposits.
• Assists with building and maintaining of ticket and pass products within RTP system and online store products.
• Work in conjunction with the Guest Services Manager with scheduling, and policies & procedures.
• Provide financial reporting for Tickets and Passes.
• Attend Daily Morning Ski Area Stand-up
• Other duties as assigned by Skier Services Director

Tools and Equipment: All computer systems, telephone system, 2-Way Radios, etc.

Working Environment: Subject to working in a crowded, fast paced environment, long periods of walking and standing, indoor and outdoor, with adverse weather conditions.

Qualifications

• High school diploma or equivalent
• Must have exceptional communication skills.
• Knowledge of POS systems preferred.
• Must have excellent computer skills.
• Must be punctual and reliable.
• Ability to work nights, weekends, and holidays

Omni Hotels are an equal opportunity employer