Service Business Development Center (BDC) Representative

Service Business Development Center (BDC) Representative

Location: Nashua, NH

Company: Lovering Auto Group

Employment Type: Full-Time

Position Overview: Are you passionate about customer service and enjoy helping people? Do you thrive in a fast-paced environment where relationship-building and communication are key? If so, we want you on our team at Lovering Volvo Cars Nashua, a trusted Volvo dealership committed to delivering a first-class experience to every customer. We're looking for a Service Business Development Center (BDC) Representative to support our Service Department in maximizing appointments, increasing retention, and delivering high-quality customer engagement.

Pay: $40,000 - $55,000 annual compensation depending on skill and experience.

Key Responsibilities

• Respond promptly to phone, internet, and chat inquiries from customers.
• Proactively reach out to current and prospective service customers via phone, email, and text to schedule appointments and follow-ups.
• Manage the service appointment pipeline and follow up on missed or declined service opportunities.
• Work with the Service Manager and Advisors to meet departmental goals.
• Maintain and update CRM records to ensure accurate tracking of customer interactions.
• Assist with service campaigns, recalls, and customer satisfaction initiatives.
• Provide a friendly and helpful experience on every interaction.

Qualifications

• Previous experience in a BDC, call center, or customer service role (automotive experience preferred, but not required)
• Strong phone etiquette and interpersonal communication skills
• Highly organized with the ability to multitask and prioritize
• Comfortable with CRM systems, scheduling tools, and dealership management software
• Driven, reliable, and able to work both independently and as part of a team
• Being bilingual (Spanish/English) is a plus!

What We Offer

• Family business that provides a supportive and collaborative work environment.
• Competitive pay with performance incentives.
• Full benefits package (medical, dental, vision, 401(k)).
• 3 weeks paid time off.
• Opportunities for advancement within the dealership group.

If you are ready to take your career to the next level and be part of a reputable Volvo dealership, please submit your resume. Join us in driving forward the future of automotive excellence! We are an equal opportunity employer. We do not discriminate in hiring, promotion, or other employment decisions on the basis of race, sex, color, pregnancy, religion, national origin, sexual orientation, marital status, disability, age, veteran, or any other basis protected by law. Equal access to programs, services, and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.