Service Account Representative

Service Account Representative

Location: Salem NH 03079

6 - 12+ month contract with high potential for extension and can convert to permanent.

Pay range: $22 - $23/hr on W2

Our Fortune 500 client (One of the world's largest Electronic Manufacturing companies) in Salem NH 03079 is looking for hardworking, motivated talent to join their innovative team. Are you a Service Account Representative with a passion for collaborating with multiple teams and an interest in working onsite? Don't wait... apply today!

Position Summary

The service account representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and producers as well as communicating effectively with team members within the service department.

Principal Responsibilities

1. Communicates with store managers, maintenance personnel, and other customer personnel as needed.
2. Applies customer specific Rules of Engagement (ROEs) in order to process work orders, preparing quotes, and updating online systems based off specific parameters supplied by Service Managers and relationship holders.
3. Ensures ROEs are understood, communicated, and executed by our fulfillment team (Area Service Managers, Project Administrators, Technicians, etc.)
4. Coordinates and communicates fulfillment activities with respective Area Service Managers, Technicians, Strategic Account Managers, Service Sales Account Managers, and Project Administrators.
5. Maintain customer records using Hussmann and customer based automated systems.
6. Prepare service repair quotes per customer specific ROEs as needed. Reviews and approves service work orders per ROEs and internal standards in a collaborative effort with service managers and key relationship holders.
7. Provides ETAs, fulfillment updates, and problem resolution to team and customers as needed.
8. Monitor customer account details for non-payment and provide support to corporate credit department to resolve customer disputed/rejected invoices and past due receivables.
9. Additional responsibilities as assigned.

Education Requirement: High School Preferred: Associate's

Minimum Years of Experience: 0 - 5 Years

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.