HUMAN Services Specialist I - II (job ID: 49190)

Human Services Specialist I-II

The State of New Hampshire, Bureau of Family Assistance has a full-time vacancy for Human Services Specialist I-II. Summary: HSS I provides direct service to individuals and families to determine and certify eligibility for state and federal public assistance programs. Provides professional, whole-person needs assessments and connects citizens with other internal and external resources and services to assist them in reaching economic stability and self-sufficiency. Audits and analyzes client records to ensure accurate and timely decisions. This position is assigned to a District Office within the Bureau of Family Assistance and/or other work location as business requires.

HSS II provides direct service to individuals and families to determine and certify eligibility for state and federal public assistance programs, with efficiency and minimal supervisory oversight. Provides professional, whole-person needs assessments and connects citizens with other internal and external resources and services to assist them in reaching economic stability and self-sufficiency. Audits and analyzes client records to ensure accurate and timely decisions. Assumes additional functions in support of operations such as responding to inquiries, writing specialized reports, mentoring and training staff, participating in projects, and assisting with supervisory activities. This position is assigned to a District Office within the Bureau of Family Assistance and/or other work location as business requires.

Your experience counts: Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.

HSS I Minimum Qualifications

Education/Experience: Associate's degree and 2 years of experience OR equivalent combination of 4 years of education and experience after completion of high school. Education and experience must be in customer service, social services, finance activities, case management or a related field. License/Certification: Valid drivers license or access to transportation. Other Requirements: 1. Must be able to travel to District Offices and/or other work locations up to 50 miles away from assigned work location for temporary assignment or reassignment and/or to attend mandatory job training. 2. Must be able to work overtime when needed. Trainee Option: Not applicable

Preferred Qualifications

Possesses strong verbal and written communication skills; the ability to work effectively with a wide range of clients and community stakeholders; and proficiency in computer skills, including keyboarding, Microsoft Word or similar word processing software, Internet, and e-mail systems.

After-Hire Requirements

Must successfully complete the Human Services Specialist New Hire Training and all supplemental curricula within the first 12 months of employment.

Career Advancement Opportunities

In-Band Advancement Available: Yes. No Broad Group Level Advancement Available. Criteria: 21109004BGA02 (Level 4 to Level 5) For promotion from the 21-1090 Miscellaneous Community and Social Service Specialists-4 job title to the 21-1090 Miscellaneous Community and Social Service Specialists-5 job title, and use of the Human Services Specialist II working title, the eligibility requirements in Personnel Rule 303.08 Broad Group Level Advancement must be satisfied, as well as the following criteria: 1. Successful completion of the Human Services Specialist New Hire Training and all supplemental curricula. 2. Minimum average combined score of 85% in the following: - A New HEIGHTS complex case processing assessment - A case review accuracy assessment. 3. Must have received a satisfactory performance evaluation as an HSS I, be in good standing, and have received a performance-based recommendation from the immediate Supervisor or Regional Manager after the completion of 12 months of employment as an HSS I.