Guest Services Supervisor, Gate City Casino

Guest Service Supervisor

Delaware North Gaming is hiring a full-time Guest Service Supervisor to join our team at Gate City Casino in Nashua, New Hampshire. As a Guest Service Supervisor, you will be responsible for the successful operation of the shift and ensuring that guests have a favorable gaming experience. If you are looking for a role offering teamwork and excitement, apply now. Pay $27.00 - $30.00 / hour. Information on our comprehensive benefits package can be found at careers.delawarenorth.com/whatweoffer.

We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including: weekly pay, training and development opportunities, employee discounts, and flexible work schedules. Eligible team members may also receive health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Assist in developing and implementing marketing strategies, campaigns, and promotional events.
• Coordinate and manage the production of marketing collateral, ensuring high-quality and on-time delivery.
• Create, curate, and communicate engaging content across social media, email, websites, and promotional channels.
• Execute promotional games, contests, drawings, giveaways, and related event activities.
• Collaborate with cross-functional teams to gather information, materials, and insights needed for marketing and promotional initiatives.
• Manage scheduling and coordination of marketing activities.
• Provide administrative support, including data entry, maintaining marketing and customer databases, and updating customer account information (excluding rating changes).
• Prepare reports and presentations for internal and external stakeholders.
• Monitor, track, and analyze marketing initiative performance and promotional activity results.
• Maintain daily procedures for Lucky North Rewards members, including ID verification, application processing, record keeping, and accurate computer coding.
• Communicate promotional and rewards program information to patrons and team members and answer related questions.
• Recruit new club members and support overall customer engagement efforts.
• Maintain confidentiality in all customer interactions, records, and program activities.
• Assist with customer complaint resolution using active listening and de-escalation skills.
• Maintain inventory of retail items and department supplies.
• Provide oversight and guidance to Players Club Attendants.
• Assist in the hiring process and respond to team member questions regarding policies and procedures.

More about you

• Ability to obtain and maintain a state gaming license.
• Supervisory experience.
• Excellent guest service skills.
• Basic computer skills including word processing, spreadsheets, database and point-of-sale system preferred.
• Ability to perform basic math calculations.

Physical requirements

• Ability to lift up to 30 pounds.
• Frequent standing the entire length of shift.
• Exposure to secondhand smoke and moderate to high noise levels at times.
• Keyboarding 25% - includes the use of handheld devices while on the casino floor.

Shift details

• Days
• Evenings
• On call
• Holidays
• Evenings as needed
• Weekends
• 8hr shift
• 10hr shift
• 12hr shift
• OT as needed

Who we are

Delaware North Gaming operates Gate City Casino in Nashua, New Hampshire. We offer players slots and video gaming machines, table games, poker rooms and tournaments, mobile sports betting, full-service restaurants, and own and operate the Sheraton hotel located nearby. Our business is all about people, and that includes you. At Delaware North, you're not just part of a team — you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals. Together, we're shaping the future of hospitality — come grow with us! Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.