Facilities Operations Specialist

Facilities Manager

EBSCO Information Services delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team. At EBSCO, we're driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information.

Your Opportunity: Hands-on, customer service-driven, creative thinker and problem solver responsible for providing and maintaining a safe world-class facility inside and out. Oversee facilities operational processes, including maintenance and cleaning functions as well as customer and departmental support. Propose and implement process and health and safety improvements, ensuring efficient and effective operations that comply with all state and federal laws, standards, guidelines, and protocols. This is an on-site role at our campus in Contoocook, NH.

What You'll Do:

• Deliver a safe, clean, secure, and organized facility, ensuring equipment is maintained, grounds are well kept, and operational throughout the year
• Identify and resolve maintenance, cleaning, safety, and security issues
• Respond to and address all customer requests in a courteous and timely manner
• Manage the inventory and purchase process of facility items, including cleaning and kitchenette supplies
• Maintain open communication with representatives of commonly used vendors and contractors scheduling and overseeing their services as needed, ensuring service level agreements are being met
• Identify areas of continuous improvement, update existing, and create new processes, including storage optimization
• Implement safety remediations reported by the Safety Committee auditors and oneself, ensuring alignment with OSHA standards and other governing guidelines are followed
• Maintain a secure site by managing the building security systems
• Act as the primary emergency contact, maintaining 24/7 availability, coordinating the resolution of emergency issues quickly and effectively
• Support Facilities Leadership with onsite projects

Your Team: You'll be welcomed as a member of the GOBI Facilities team, a close-knit group of 3 people, as well as part of the broader Facilities Operations and Finance team. Our team is made up of individuals with diverse skill sets who thrive on collaboration, using data-driven insights to make decisions, tackle challenges, and turn them into successes. While we pride ourselves on being professional, humble, and lighthearted, we take our work seriously, fostering a supportive environment focused on excellence in customer service and continuous improvement.

About You:

• 7+ years of experience in facility maintenance and operations
• Working knowledge of Microsoft 365 (Outlook, Word, Excel, PowerPoint, etc.)
• Ability to email, text, and effectively use applications via company-issued smartphone
• Must have a valid driver's license and be able to drive company vehicles
• Ability to work independently with minimal supervision
• Understanding and experience with OSHA guidelines and requirements

What Sets You Apart:

• Ability to operate a powered industrial truck and hydraulic lift
• OSHA-30 Hour General Construction Certification

Physical Requirements:

• Ability to stand for long periods of time and lift and carry 50 pounds
• Ability to bend, stretch, crawl, work in tight spaces, climb ladders, and work from heights

Pay Range: USD $25.69 - USD $36.69 /Hr. The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position's work location. EBSCO provides a generous benefits program including:

• Medical, Dental, Vision, Life and Disability Insurance and Flexible spending accounts
• Retirement Savings Plan
• Paid Parental Leave
• Holidays and Paid Time Off (PTO)
• Mentoring program
• And much more!

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

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