Customer Service Representative

Client Care Specialist

Are you ready to make a significant impact in the world of veterinary care? Port City Veterinary Referral Hospital, located in Portsmouth, NH is on the lookout for a passionate and dedicated individual to join our esteemed team as a Client Care Specialist. We're committed to delivering an unparalleled experience to our clients and their beloved pets. As the first point of contact for our clients, you'll play a crucial role in delivering exceptional service and support.

Compensation: $18 - $22 based on advanced knowledge & experience. Any hours worked between 11p - 7a: $5 shift differential.

Schedule: Days. Four 9-hour shifts including one weekend shift. Flexibility needed pending requirements of the department. Up to 3 holidays per year.

About the Role: As a Client Care Specialist, you'll play a crucial role in supporting our specialty and urgent care departments while welcoming and assisting our guests.

Responsibilities Include (but not limited to):

• Educate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
• Appointment Coordination: Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.
• Communication Mastery: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
• Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.
• Fluent English skills (speaking & reading) are required for the role.

What We're Looking For:

• Exceptional First Impressions: Are you the person who effortlessly leaves a positive and lasting first impression? We want you! The ideal candidate will possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.
• Adaptability and Multitasking: In our fast-paced environment, versatility is key. If you thrive on multitasking and can navigate unexpected situations with ease, you're the problem solver we're looking for.
• Customer Service Excellence: If you've excelled in customer service, you know the importance of building positive relationships. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.
• Flexibility and Adaptability: Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with grace.

Full Time Benefits:

• Uniform Allowance
• Paid Time Off
• Holiday = DOUBLE TIME!
• Employee Pet Discount
• 401k
• Medical/Dental/Vision
• Disability Insurance
• Life Insurance
• HSA/FSA
• Access to VetBloom for RACE-approved continuing education and training
• Partnership with Purdue Veterinary Technology program, including scholarships

If you're ready to join a team of caring, intelligent, and passionate professionals, apply today and take the first step towards an exciting and rewarding career at Port City Veterinary Referral Hospital.