Customer Service Account Representative

Service Account Representative Opportunities

Adecco is assisting a local client recruiting for a Service Account Representative opportunities in Salem NH. If Service Account Representative sounds like something you would be interested in, and you meet the qualifications listed below, apply now!

Position Summary:

The service account representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and producers as well as communicating effectively with team members within the service department.

Responsibilities

Responsibilities for a Service Account Representative include but are not limited to:

• Communicates with store managers, maintenance personnel, and other customer personnel as needed.
• Applies customer specific Rules of Engagement (ROEs) in order to process work orders, preparing quotes, and updating online systems based off specific parameters supplied by Service Managers and relationship holders.
• Ensures ROEs are understood, communicated, and executed by our fulfillment team (Area Service Managers, Project Administrators, Technicians, etc.)
• Coordinates and communicates fulfillment activities with respective Area Service Managers, Technicians, Strategic Account Managers, Service Sales Account Managers, and Project Administrators.
• Maintain customer records using Hussmann and customer based automated systems.
• Prepare service repair quotes per customer specific ROEs as needed. Reviews and approves service work orders per ROEs and internal standards in a collaborative effort with service managers and key relationship holders.
• Provides ETAs, fulfillment updates, and problem resolution to team and customers as needed.
• Monitor customer account details for non-payment and provide support to corporate credit department to resolve customer disputed/rejected invoices and past due receivables.
• Additional responsibilities as assigned.

Qualifications

· Education: Minimum High School Diploma/GED; Associates degree is preferred

· Work effectively in a diverse team and fast paced environment.

· Ability to successfully manage multiple competing priorities / in a fast-paced work environment with high attention to detail.

· Strong communication skills, verbal and written, required.

· Intermediate to advance proficiency in Microsoft Office Suite

· Able to meet short- and long-term deadlines.

· Must be flexible to work outside normal working hours and weekends as required.

· Experience: 0-5 years

What's in this Service Account Representative position for you?

+ Pay: $20.90 per hour

+ Shift: Monday-Friday 8am – 4:30pm

+ Weekly paycheck

+ Dedicated Onboarding Specialist & Recruiter

+ Access to Adecco's Aspire Academy with thousands of free upskilling courses

This Service Account Representative is being recruited for by one of our Centralized Delivery Team and not your local Branch. For instant consideration for this Service Account Representative position and other opportunities with Adecco in Salem NH, apply today!

Pay Details: $20.90 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.