Casino Guest Service Ambassador - Marketing - Conway, NH

Job Position

Position Summary: Responsibilities include implementing loyalty programs, assisting guests, spearhead direct marketing initiatives, promote special events and promotions, stocking marketing inventory, and work with team members to achieve goals. Essential Responsibilities: 1. Be the beacon of extraordinary guest service, both for our valued patrons and fellow team members. 2. Cultivate an environment of encouragement and motivation among your colleagues. 3. Contribute to the allure of our brand through innovative programs and their seamless execution. 4. Use your keen observation, personal interactions, and top-notch service to gather valuable information about our guests. 5. Implement loyalty programs, nurture guest relationships, and spearhead direct marketing initiatives. 6. Assist guests on the gaming floor in understanding machine play. 7. Possess an in-depth knowledge of our property layout and functions to ensure guests have an exceptional experience. 8. Keep up-to-date with special events, promotions, advertising campaigns, and community happenings. 9. Display exceptional interpersonal skills, projecting a confident and mature presence. 10. Take charge of stocking inventory to keep things running smoothly. 11. Resolve issues within your authority and recommend solutions for those that require higher-level attention. 12. Safeguard privileged information in compliance with company policy and state regulations. 13. Thrive in various guest and employee interactions, even in challenging circumstances. 14. Maintain open lines of communication with your supervisor, ensuring they're informed about relevant activities. 15. Attend and benefit from required training sessions offered by the Company. 16. Secure and maintain all necessary licenses and certifications. 17. Perform duties in accordance with local laws and regulations. 18. Take necessary steps to ensure minors are not allowed to engage in prohibited activities. 19. Stay informed about department-related ordinances, regulations, and policies. 20. Understand and promote our programs for responsible gaming. 21. Report any instances of wrongdoing you may come across. 22. Embrace any other duties as assigned. $15 per hour (base wage plus tips). Tips vary by location and will fluctuate. Position Qualifications: High school diploma or equivalent, plus one year of customer service experience. Other combinations of education and experience will also be considered. Professional demeanor and strong communication skills are essential. Comfortable working in a dynamic and fast-paced environment, where concentration is key. Willing and able to obtain and maintain all necessary licenses, certifications, and qualifications. Committed to meeting or exceeding all regulatory conditions for this role. Physical Requirements: Ability to work in an environment exposed to secondhand smoke, moderate to loud noise levels, and varied light levels, including flashing lights. Ability to stand, walk, bend for entire shift. (depending on the position) A list of physical demands, equipment, and work environment demands can be reviewed in Human Resources. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.