Account Services Representative - 1st Shift

Account Service Representative

Schedule: Mon - Fri, 8:30am – 5pm. Overtime based on business needs. Must be commutable to Manchester, NH.

What you will do:

• Provide customer services relating to sales, sales promotions, installations and communications.
• Ensure good customer relations are maintained and resolve customer claims and complaints fairly and effectively.
• Confirm and enter usage of surgical implants to replenish inventory.
• Coordinate with Stryker Sales team and customers to obtain purchase orders.
• Support Sales Department by providing answers to questions generated by telephone, e-mails and fax.
• Research responses with sales and keep records of customer interactions and transactions.
• Record details of inquiries, complaints, and comments, as well as actions taken, determine charges for product requests/usage.
• Collaborate with Accounts Receivable on invoice disputes/discrepancies, take appropriate action required to resolve dispute.
• Prepare product or service reports by collecting and analyzing customer information.
• Maintain customer pricing in systems of record, including entering contracts as required, and implement and support Quality initiatives throughout Customer Service workflow.

What you need:

• Required: High School Diploma or equivalent, 2+ years' relevant work experience in customer service, account management or similar, ability to work flexible hours, as needed to support the business needs, including weekends and evenings as needed, ideal candidate lives within reasonable commuting distance of Manchester, NH location.
• Preferred: Experience working in medical facility or surgical center, proficiency with Microsoft Office Suite (including Excel, Outlook, and Teams), experience utilizing ERP, CRM systems; Oracle, SAP.

Pay rate will not be below any applicable local minimum wage rates. Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.