Customer Service Coordinator (swedish & English)

Customer Service Coordinator (Swedish & English)

As a Customer Service Coordinator, you will provide service for business customers / partners of Newell Brands in Europe, the Middle East and Africa (EMEA).

You will serve as a point of contact for assigned business customers, contributing to timely and effective delivery of orders and high-quality service.

We will help you achieve your goals and develop by providing regular feedback and access to online training courses.

Your key responsibilities include:

• Phone and email contact with business partners
• Processing customers' orders in SAP
• Collaboration with other departments incl. Sales and Distribution Center
• Quick and efficient solving customers' requests using Salesforce
• Maintaining high standards of customer service

What you'll need:

• Fluent Swedish and English
• Secondary education or university degree
• Customer- and detail-oriented
• Good command of MS Office, particularly Excel

Your advantage:

• Customer service experience
• Knowledge of SAP and/or Salesforce

Join us and benefit from:

• Full-time employment contract
• Unlimited access to LinkedIn Learning
• Private healthcare
• Pension plan (PPE) with company contribution of 3,5%
• Fully sponsored life insurance
• Hybrid working system; working hours – Monday to Friday, 8h starting between 7:00 and 9:00AM
• Discounts on some of our products from brands Parker, DYMO, Sharpie, Contigo, and others
• Partly financed Multisport Card or cinema tickets
• Corporate Citizenship Philosophies – environmentally sustainable and socially sensitive business practices
• Give@Newell – paid time-off for charity activities dedicated for local communities right where you live/work.
• Employee Referral Program – an opportunity to get a bonus
• Garaged parking for bicycles in the same building
• Expectant Parents Gift
• Modern, air-conditioned office in the city center (next to Stary Browar) with well-equipped kitchen
• Friendly atmosphere & multicultural environment (30+ nationalities in our Poznan office)
• Core Values: Integrity, Teamwork, Passion for Winning, Ownership, Leadership