Supervisor, Exhibitor Services - Internal

Supervisor, Exhibitor Services

The Supervisor, Exhibitor Services is a frontline, working supervisor responsible for coordinating daily workflows and providing hands-on exhibitor support while guiding and supporting Exhibitor Services Specialists. This role exists to ensure consistent service delivery, adherence to established procedures, and effective real-time issue resolution during internal operations and live events. Supervisors are expected to regularly perform the same service and operational tasks as the Specialists they support, while also providing day-to-day guidance, coaching, and escalation support. The role operates within established policies, standard operating procedures (SOPs), and defined authority limits, with final decision-making responsibility retained by management. This position is non-exempt and eligible for overtime. All time worked must be accurately recorded.

Essential Job Duties

• Hands-On Exhibitor Service & Operational Execution
• Workflow Coordination & Daily Oversight
• People Guidance & Coaching (Non-Managerial)
• Escalation Handling & Issue Resolution
• Compliance & Performance Monitoring
• Cross-Functional & Event Collaboration

Requirements and Skills

• Experience providing hands-on customer service or operational support in a fast-paced environment.
• Demonstrated ability to guide, coach, or coordinate peers while performing the same core work.
• Strong working knowledge of service workflows, issue resolution, and SOP-driven execution.
• Ability to apply established procedures consistently and escalate issues appropriately.
• Effective communication, conflict-resolution, and teamwork skills.
• Proficiency with Microsoft Office and CRM systems; Salesforce experience strongly preferred.
• Ability and availability to work overtime, evenings, weekends, and travel as required.

Corporate Requirements

Demonstrate Shepard's Core Values of Caring, Commitment, Integrity, Spirit, Responsiveness, Inclusivity, and Teamwork. Act as a responsible ESOP owner by making daily decisions that benefit clients and the company. Provide professional, respectful, and responsive service to all internal and external customers. This job description reflects the essential functions of the role and does not prescribe or restrict the tasks that may be assigned. Duties and responsibilities may evolve based on business needs. Equal Employment Opportunity Statement Shepard is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants for employment in compliance with applicable federal, state, and local laws, including the California Fair Employment and Housing Act (FEHA). Employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity or expression, sexual orientation, national origin or ancestry, age, marital status, medical condition, genetic information, physical or mental disability, military or veteran status, or any other status protected by law. All employment decisions are based on legitimate business needs, job requirements, individual qualifications, and merit.