Staff Engineer – Ops Cloud Platform - Ruby On Rails (remote)

Job Opportunity At PagerDuty

PagerDuty, Inc. is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.

Key Responsibilities

Serve as the organization's foremost expert in Ruby on Rails, bringing the latest best practices, patterns, and innovations to our core web platform. Define and drive the technical architecture for our web platform, focusing on modularity, scalability, and maintainability using modern Rails patterns and tools. Identify opportunities to evolve our platform architecture, leveraging the latest Rails features, gems, and community standards to improve developer experience and system performance. Partner closely with domain teams to understand their needs, provide technical guidance, and ensure seamless integration of new features and improvements. Establish and promote guidelines for high-quality, maintainable Rails code, automated testing, and CI/CD. Mentor engineers across the organization, lead technical discussions, and create training materials to elevate Rails expertise company-wide. Act as a key liaison between platform and domain teams, facilitating clear communication, driving consensus, and ensuring alignment on technical direction. Stay current with the Ruby on Rails ecosystem, proactively introducing new tools, techniques, and patterns to keep our platform at the forefront of modern web development.

Basic Qualifications

8+ years of experience building and architecting large-scale web applications with Ruby on Rails. Deep, up-to-date expertise in Ruby on Rails, including the latest features, patterns, and best practices. Proven track record of leading technical transformations or platform modernization in production environments. Experience with modularization, service boundaries, and evolving complex Rails systems. Significant experience designing, building, testing, and operating distributed systems in a SaaS environment, with a focus on scalability, reliability, and performance. Experience with technologies such as AWS, Kubernetes, Kafka, Redis, MySQL, and modern observability and CI/CD tooling. Excellent communication and collaboration skills, with the ability to partner effectively across multiple engineering teams. Demonstrated ability to mentor and influence engineers at all levels.

Preferred Qualifications

Experience as a technical leader or architect on platform or infrastructure teams, especially in high-growth SaaS environments. Familiarity with AI-assisted development tools and modern Rails ecosystem gems. Strong understanding of domain-driven design and strategies for incremental modernization. Track record of enabling and supporting shared code ownership models. Passion for building maintainable, scalable systems and empowering teams to move fast with confidence.

Why Join Us?

You'll play a pivotal role in shaping the future of PagerDuty's core platform, working on impactful technical transformations. You'll have the opportunity to influence architecture, culture, and best practices across the organization, while collaborating with talented engineers and leaders who are passionate about building for scale and reliability. The base salary range for this position is 172,000 - 289,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Where We Work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role.

How We Work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

What We Offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: competitive salary, comprehensive benefits package, flexible work arrangements, company equity, ESPP (Employee Stock Purchase Program), retirement or pension plan, generous paid vacation time, paid holidays and sick leave, Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO, paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws), paid volunteer time off: 20 hours per year, company-wide hack weeks, mental wellness programs. Eligibility may vary by role, region, and tenure.