Sr. Applications Support Specialist

Job Overview

Under minimal supervision, performs installation, maintenance, and repairs on Company products at assigned customer sites as directed by service management.

At FUJIFILM Healthcare Americas Corporation, we're on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics. But we don't stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly. Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive. Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town. Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of "giving our world more smiles." Visit: Fujifilm Careers.

Duties and Responsibilities

Analyzes and designs clinical workflow and utilizes change management techniques to facilitate process improvement to include:

• Order Entry and creation as well as physician decision support.
• Patient Registration, precertification, authorization, data collection and screening.
• Technologist process through order identification, patient safety, and proper acquisition protocols.
• Radiologist interpretation tools outside of image viewer itself (note: a basic understanding of Fuji image viewer tools is required including Synapse PACS, Mobility, Encompass PACS, and VetPACS products, as well as a basic understanding of workflow using non Fuji image viewer tools).
• Supports Radiologist workflow with Dictation integrations for third party dictation and Speech Recognition tools, as well as actual dictation functionality when Fuji Dictation software is utilized.
• Maintains a clear understanding of FDA requirements and ACR recommendation as well as local state regulations for Mammography tracking and reporting to guide customer in decision process for implementation.
• Provide basic business analytics and data mining techniques to obtain required management reporting and trending.
• Provide guidance to customer on best practice for proper billing, coding, and collection under current commercial and federal payer rules for local environment.
• Develops project summary documents such as workflow diagrams, site profile summaries, and Compiles data on specific functions, as required.
• Manages client expectations to ensure customer satisfaction.
• This position can include both implementation as well as post go live follow up.
• Identifies opportunities to increase market share and growth by addressing the needs of our internal and external customers.
• Ensures that HCUS team responds promptly to customer concerns, questions, and inquires.
• Actively participates in teaching and training customers via a travel schedule that is consistent with the requirements of the position and the needs of HCUS customers.
• Maintains effective communications and working relationships with all departments within HCUS (Service, Engineering, Integration, Marketing, Sales, Customer Service, etc.).
• Actively participates with Sales and Marketing staffs to develop new products, services and sales/marketing strategies.
• Reports any internal/external information and activities that may impact on customer satisfaction and/or HCUS's future business activities.
• Maintains contact with internal /external customers to solicit input regarding the HCUS Team support.
• Provides progress reports regarding service improvements.
• Maintains effective communication with HCUS team to foster effective problem resolution.
• Promotes professional customer service relationships and maintains good will.
• Assists customers with any product issues, when requested.
• Performs other duties as may be assigned by management.
• Maintains a safe work environment. Takes corrective action, where appropriate.
• Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.

Qualifications

BS/BA Degree in Computer Science, or Radiologic technologist, or comparable clinical experience in Imaging Informatics role. Computer Skills: Knowledge of Microsoft Networking, Microsoft Office, Visio, MS Project, MS Access, and Google applications. Fundamental knowledge of Radiology workflow and departmental operations. Preferred experience in Enterprise imaging workflow, HIS (Hospital Information System), RIS (Radiology Information System), and EMR(Electronic Medical Record). Excellent verbal and written communication and presentation skills. Expected extent of travel 50-80%.

Physical Requirements

The position requires the ability to perform the following physical demands and/or have the listed capabilities: The ability to sit up 75-100% of applicable work time. The ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time. The ability to stand, talk, and hear for 75% of applicable work time. The ability to lift and carry up to ten pounds up to 20% of applicable work time. Close Vision: The ability to see clearly at twenty inches or less.

Travel

Expected extent of 50-80% may be required based on business need.

EEO Information

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

ADA Information

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (hcushr.department@fujifilm.com or (330) 425-1313).

Job Locations

US-Remote