Professional Services Advisor

Professional Services Advisor

We are seeking a highly skilled Professional Services Advisor to join our Professional Services Group (PSG). In this role, you will deliver exceptional training, technical support, and consultative services to both external customers and internal teams. Your expertise will be crucial in training customers on industry-specific software solutions, including Fujifilm Revoria Flow, Fiery Cutsheet, color management applications, and calibration hardware. Additionally, you will provide comprehensive operator training for production and multi-function digital printers, ensuring customers maximize the performance and efficiency of their equipment. You will play a key role in expanding PSG sales by building strong relationships and generating revenue through outstanding service delivery.

Location: Central or Western U.S. (major city near an international airport)

Travel: Approximately 80%

At FUJIFILM North America Corporation, we are many things to both consumers and business customers. We're looking for passionate, mission-driven people to help us continue to innovate. With five operating divisions, there's a lot of opportunity to find your niche and make an impact. Perhaps you'll click with our Imaging Division that provides one-time-use cameras, digital printing equipment, and instax™. Maybe you'll get charged up about our Electronic Imaging Division that markets digital cameras, lenses, and accessories for content creators. Or, you might have your eye on our Optical Devices Division, which provides optical lenses for the broadcast, cinematography, videography, and industrial markets. You could be drawn to our Business Innovation Division—they develop office and commercial print solutions and enable digital transformation. And if you're interested in tape, check out our Industrial Products Division—they develop data storage solutions. We offer a collegial culture and a flexible work environment. Our headquarters is in Valhalla, New York, a quaint town just one hour north of New York City. Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of "giving our world more smiles."

Job Description

Responsibilities:

• Lead on-site installation, configuration, and setup of software solutions such as Fujifilm Revoria Flow and Fiery Cutsheet, along with color management and calibration tools
• Deliver comprehensive operator training for production and multi-function digital printers
• Troubleshoot and resolve customer issues both remotely and on-site, escalating when necessary
• Coordinate training and service delivery alongside sales and support teams
• Cultivate proactive relationships with internal sales representatives and external customers
• Support product lines by providing detailed product reviews and resolving technical problems
• Promote consulting services and provide clear, technical guidance to customers
• Prepare and submit detailed technical reports and documentation
• Conduct field evaluations, product testing, and performance benchmarking at customer sites
• Communicate critical product information internally to various department teams
• Collaborate with local management to promote Professional Services offerings and grow revenue
• Pursue new sales opportunities, develop proposals, and support upgrades with sales and service groups
• Maintain timely and accurate records of activities and service reports
• Participate in ongoing training to stay current on product updates and industry trends
• Assist with sales demos, customer visits, and proposal presentations as required
• Monitor key accounts and actively participate in customer support to ensure rapid issue resolution
• Communicate technical challenges and feedback to management and technical support teams
• Perform additional duties as assigned by management

Required Skills/Education

High School Diploma or GED equivalent required, further education a plus

Minimum 5 years of experience in the graphic arts industry with focus on digital printing, color management, and prepress software applications

Proven experience with production and multi-function digital printing processes

Basic understanding of networking.

Hands-on experience installing and supporting graphic arts software and hardware solutions in prepress environments

Exceptional customer service skills with the ability to engage and effectively train diverse audiences

Strong understanding of color management principles and ability to teach these concepts clearly

Excellent analytical, problem-solving, and decision-making skills

Industry knowledge of graphic arts workflows and software applications, with a demonstrated aptitude for continuous learning

Ability to evaluate and provide constructive feedback on trainee performance

Superior verbal and written communication skills

Proficiency with Microsoft Office applications (Word, Excel, Outlook)

Willingness and ability to learn additional software tools to drive PSG growth (e.g., Salesforce, GQS, Asana)

Ability to lift up to 50 lbs. as needed

Valid Driver's License and ability to travel approximately 80%

Desired Skills

Experience with Fiery Cutsheet software

Salary and Benefits:

Up to $100,000 depending on experience

Medical, Dental, Vision

Life Insurance

401k

Paid Time Off

EEO Information

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

ADA Information

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department.

Job Locations

US-Remote