Patient Service Representative

Patient Service Center Representative

Patient Service Center Representatives Needed in Las Vegas, NV (89113) Location: Las Vegas, NV 89113 Start Date: September 29, 2025 Pay Rate: $20–$21/hour Schedule: Monday–Friday, 8-hour shifts between 7 AM–7 PM (Training: 8 AM–4:30 PM) About the Role As a Patient Service Center Representative, you'll be the first point of contact for patients across Intermountain clinics. You'll deliver exceptional service in a high-volume inbound call center, helping patients schedule appointments, navigate care options, and resolve inquiries—all while embodying the values of a "caregiver". Key Responsibilities + Handle 60–85 inbound calls daily (top performers exceed 100!) + Schedule appointments across primary care, specialty, oncology, women's health, and pediatrics + Document calls in EPIC EMR and use Salesforce CRM + Navigate insurance details using internal knowledge base + Maintain schedule adherence and resolve calls efficiently (goal: under 4 minutes per call) What You'll Bring Must-Haves: + 1+ year of Call Center + Healthcare or Medical Office Experience Why You'll Love It Here + Clear path to growth—many managers started in this role! + Monthly team events, swag giveaways, and Monday breakfasts + 4 weeks PTO + holidays, tuition reimbursement, and 401(k) match + Supportive leadership and collaborative culture Compliance Requirements + BG check and drug screening + Medical screening Pay and Benefits The pay range for this position is $20.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in LAS VEGAS,NV. Application Deadline This position is anticipated to close on Sep 5, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.