Patient Service Center Representative

Patient Service Representative

Join a fast-growing healthcare organization as a Customer Service Representative (CSR) supporting our client's centralized call center. You'll be the first point of contact for patients calling to schedule appointments, report symptoms, or request information. This is a high-volume, inbound call environment where your communication skills and reliability will make a direct impact on patient care.

Key Responsibilities

• Handle 60–85 inbound calls per day across multiple queues (goal: 70 calls/day by month 3)
• Schedule appointments for Primary Care and other service lines using EPIC
• Resolve patient inquiries without transferring when possible (success rate tracked)
• Maintain an average call handle time under 4 minutes
• Adhere to schedule and be phone-ready at all times
• Use Salesforce CRM and Genesis phone system
• Reference internal knowledge base to verify insurance compatibility

Service Lines You'll Support

• Primary Care – Majority of calls; senior patients; wellness, sick, and routine visits
• Specialty Care – Cardiology, Endocrinology, Physical Medicine
• Oncology
• Women's Health
• Pediatrics

Qualifications

Required: High School Diploma or GED, 1+ year of customer service experience (phone + in-person), 6+ months of call center experience, Ability to manage call flow and communication effectively

Preferred: Healthcare industry experience, EPIC system knowledge, Familiarity with clinic operations and patient scheduling

Why Apply?

Career Growth: Many leaders started in this role and were promoted internally

Engaging Culture: Monthly team events, holiday celebrations, and weekly perks like breakfast Mondays

Training & Onboarding

2 weeks classroom training, 1 week live call incubation, Week 4: Side-by-side shadowing and live call assessment

No time off allowed during the first 30 days

Dress Code

Casual professional – jeans (no holes), professional t-shirts, no leggings

Pay and Benefits

The pay range for this position is $20.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Las Vegas,NV.

Application Deadline

This position is anticipated to close on Sep 5, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.