Outside Sales Account Manager - Facility Services | Las Vegas

Outside Sales Account Manager

Manage growing accounts. Solve facility problems. Earn commissions on every additional service you sell. Join City Wide Facility Solutions as an Outside Sales Account Manager managing a portfolio of 50-80 commercial facility services accounts across Las Vegas. This is a unique hybrid role: you're the account manager keeping clients happy and services running smoothly, while also identifying and selling additional facility services that solve client problems and grow your commission earnings.

Here's what makes this opportunity different: Our sales team continuously adds new accounts to your route, expanding your managed portfolio. As your route grows, so does your opportunity to sell additional services. You'll earn commissions on every extra service you sell—HVAC repairs, floor care, window cleaning, handyman projects, parking lot maintenance, and more—across an expanding base of commercial clients. You won't chase new business or cold call prospects. Our Sales Executives handle that. Your focus is on managing existing client relationships through systematic site inspections, ensuring exceptional service delivery, and identifying facility needs that lead to additional revenue. Think of it as being the trusted facility advisor for your portfolio—you solve problems, coordinate contractors, and grow your earnings by selling solutions to clients who already know and trust you.

As the largest management company in the building maintenance industry with 60+ years of success, City Wide coordinates independent contractors who perform the actual services. This means no managing hourly employees, no equipment, no inventory—just account management, problem-solving, and selling additional services to a growing client base.

This is a field-based role serving commercial properties across Las Vegas and Clark County. What you'll do daily:

Workflow & Schedule:

Your day starts around 7:00am at home reviewing your Night Manager's recap from the previous night. You'll close out tasks in Asana and CRM, respond to any overnight issues, send emails to close loops on complaints and requests, then review your route for the day. 8:30am-1:00pm: Your Sacred Route - You'll be at your first building by 8:30-9:00am to begin systematic inspections. Your route is pre-determined and consistent—high-value clients ($5K+) get weekly visits, mid-tier clients ($2,500-$5K) get bi-weekly visits, and smaller accounts get monthly visits. Some high-priority sites in our Star Program get multiple visits per week. You'll complete 30-35+ site visits weekly across your 50-80 client portfolio. Afternoon: Off-Route Activities - After completing your route, you'll handle complaint follow-ups, visit sites where you've quoted extra work, and attend any scheduled appointments. Office Admin Time - Return to the office to write quotes, send proposals, handle correspondence, and complete administrative tasks. 4:00pm: Night Manager Coordination - Meet with your Night Manager to provide route data and findings so they can plan a successful evening shift.

The 360 Building Evaluation Process: At each site visit, you perform a comprehensive 360-degree evaluation:

• Inspect the entire building - Walk the property checking all areas, not just meeting with people
• Evaluate contracted services - Verify the work we're currently paid to perform is being done correctly
• Identify additional needs - Look for facility issues: HVAC problems, floor damage, window cleaning needs, parking lot repairs, plumbing issues, electrical concerns, etc.
• Meet with your designated client contact and:
• Recap your findings on managed services
• Tell them what you'll have the crew work on
• Ask for a 1-10 rating on our services
• Ask if there's anything else we need to work on
• Bring up other building needs you identified during inspection
• Offer to provide a quote for additional services

This consistent model builds trust, which leads to a growing book of business. City Wide's model is simple: "Get 'em, Keep 'em, Grow 'em." Sales gets them, you keep them and grow them.

Account Management & Service Delivery:

• Serve as primary point of contact for 50-80 commercial building owners and property managers
• Maintain systematic visit schedules based on account value and property needs
• Coordinate service delivery across 20+ facility categories by managing independent contractors
• Address client concerns immediately and resolve service issues
• Build deep client relationships through consistent, reliable communication

Sales & Revenue Generation:

• Identify and sell additional facility services during every site inspection—HVAC repairs, floor care, window cleaning, handyman projects, parking lot maintenance, plumbing, electrical, and 15+ other services
• Present solutions to facility problems you discover during 360 evaluations
• Negotiate project scope, pricing, and contracts for additional services
• Meet monthly sales targets as your route grows
• Earn tiered commissions on every additional service project you sell and deliver

Operations Coordination:

• Manage vendor relationships with independent contractors—recruit, onboard, and ensure quality compliance
• Coordinate daily with Night Managers to ensure evening service execution
• Schedule and coordinate multiple service types across your portfolio
• Use Asana and CRM systems to track tasks, inspections, and follow-ups

About City Wide Facility Solutions:

City Wide Facility Solutions is the nation's largest management company in the building maintenance industry with 60+ years of proven success and nearly 100 locations across North America. We serve as a single point of contact for commercial building owners and property managers, coordinating 20+ facility service categories—from janitorial and HVAC to window washing, floor care, handyman services, parking lot maintenance, plumbing, electrical, and more. As a B2B management company, we coordinate independent contractors who deliver exceptional service while our account managers focus on client relationships, service quality, and identifying additional revenue opportunities. With over $400 million in systemwide revenue, City Wide offers a recession-resistant business model backed by comprehensive corporate support and essential business designation. Our Las Vegas office serves the dynamic commercial real estate market throughout Las Vegas Valley and Clark County, partnering with businesses across hospitality, casino, office, retail, and industrial sectors.

Frequently Asked Questions:

• Is this role remote? No, this is a field-based position.
• What does OTE mean and is it realistic? On-Target Earnings (OTE) represents total compensation (base + commissions + bonuses) when hitting performance goals. Our OTE of $108K-$134K based on route size is realistic—high performers consistently exceed $130K annually. First-year earnings typically $85K-$110K.
• How does my route grow? Our Sales Executives continuously prospect and close new commercial accounts in Las Vegas. These new accounts are added to existing FSM routes. As your portfolio grows from 50 accounts toward 80 accounts, your opportunity to sell additional services expands automatically.
• What's the difference between this and a typical sales role? Traditional outside sales = prospecting, cold calling, chasing new business. This role = managing existing accounts through systematic inspections, ensuring service quality, and selling additional services to clients who already trust you through consistent 360 evaluations. Our Sales team feeds you new accounts; you keep them happy and grow additional service revenue.
• Do I need facility maintenance experience? B2B sales and account management experience is required. Facility services or property management background is strongly preferred but not mandatory—we provide comprehensive training. We need someone who can build relationships, identify needs during building inspections, and sell solutions.
• What types of services will I be selling? HVAC repairs and maintenance, floor care (carpet cleaning, stripping/waxing), window washing, handyman services, parking lot maintenance, pressure washing, plumbing, electrical, construction cleanup, kitchen equipment cleaning, and 10+ other facility services beyond the base janitorial contracts.
• What does a typical day look like? 7:00am: Home - review Night Manager recap, close tasks in Asana/CRM, send emails. 8:30am-1:00pm: Sacred route time conducting 360 building evaluations. Afternoon: Complaint follow-ups, quote follow-ups, off-route appointments. Late afternoon: Office admin, write quotes, send proposals. 4:00pm: Meet with Night Manager to provide route data.
• What makes this different from traditional facility management? You don't manage employees, own equipment, or handle