Field Service Engineer (UR & Mir Systems, Nevada)

Robotics Field Service Engineer

At Universal Robots, part of Teradyne Inc., our vision is to create a world where people work with robots, not like robots. As the market leader with 75,000+ collaborative robots already installed worldwide, we're well on our way to achieving it. We employ 1000+ people in offices across North America, South America, Europe, and Asia and we're growing all the time. Our team is made up of smart, creative people working at the forefront of automation. Together we find innovative solutions to some of the most important manufacturing issues facing businesses today. We dare to do what others find impossible- working with advanced technologies to change the way businesses operate. So if you're looking to build your career with a ground-breaking technology company in a dynamic environment with career advancement, UR is the place for you.

Our Purpose: TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.

Opportunity Overview: As a Robotics Field Service Engineer, you will be responsible for delivering high-quality technical support for Universal Robots (UR) and Mobile Industrial Robots (MiR) systems. This role involves troubleshooting, repair, preventative maintenance, and customer training across North America. You will serve as a key technical resource, ensuring optimal system performance and customer satisfaction while identifying opportunities for continuous improvement and innovation. This is a customer-facing role requiring self-management, strong problem-solving skills, and extensive travel. You will collaborate with internal teams, distributors, and end-users to resolve complex issues and contribute to product development feedback.

Responsibilities:

• Technical Support: Provide remote and on-site troubleshooting, diagnostics, and repair services for robotic systems and components.
• Preventative Maintenance: Perform scheduled maintenance to minimize downtime and extend system life.
• Documentation & Reporting: Maintain accurate service records, case documentation, warranty claims, and CRM updates.
• Customer Training: Deliver hands-on training and coaching to customers and internal teams on system operation, maintenance, and safety.
• Product Feedback: Act as the voice of the customer by providing feedback to engineering and product teams regarding system performance, deficiencies, and desired enhancements.
• Inventory Management: Maintain service tools, spare parts, and test equipment inventory.
• Sales & Support Collaboration: Identify upsell opportunities during service visits and support sales teams with technical insights.
• Trade Show & Demo Support: Maintain demo units and support technical setup for exhibitions and customer demos.
• Mentor junior technicians and collaborate with cross-functional teams to improve service delivery.

All About You: We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you're ready to join us in this mission, take a closer look at the minimum criteria for the position.

• Associate's or Bachelor's degree in Engineering, Mechatronics, Robotics, or a related technical field.
• Technical certifications in robotics or automation are a plus.
• Equivalent work experience may be considered in lieu of formal education.
• 1-3+ years in field service, robotics, automation, or electro-mechanical systems (Experience with 6-axis robots and AMRs preferred).
• Strong mechanical and electrical troubleshooting skills.
• Ability to read and interpret electrical schematics and control diagrams.
• Familiarity with PLCs, sensors, actuators, and industrial networking.
• Programming experience (C++, Python, Java) is a plus.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Ability to work effectively both under minimal supervision and collaboratively within a team.
• Proactive, curious, and solution-oriented mindset.
• Ability to lift up to 50 pounds.
• Valid driver's license with a clean driving record.
• Must be located within 90 minutes of a major airport.
• Willingness to travel up to 80% domestically and internationally.

Benefits: Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, Flexible Spending Accounts, retirement savings plans, life and disability insurance, paid vacation & holidays, tuition assistance programs, and more.