Desktop Support Technician

Desktop Support Specialist

Be the face of IT in a fast-paced, high-impact environment! Are you ready to be the go-to tech hero for a bustling Las Vegas office? We're looking for a Desktop Support Specialist who thrives on solving problems, enjoys being hands-on, and loves helping people get back to work with a smile. This is a long-term contract role supporting around 50 local users while also being part of a nationwide IT team serving over 5,000 employees across 23 offices and hundreds of job sites.

What You'll Do:

• Be the friendly face of IT—handling walk-ups, chats, emails, and calls with confidence and professionalism.
• Tackle both local and remote support issues (about 30% onsite, 70% remote).
• Troubleshoot everything from Outlook profiles and network connectivity to virtual desktops and printer mapping.
• Document incidents in Zendesk and escalate when needed.
• Train users on hardware/software and create knowledgebase articles during downtime.
• Work independently—no micromanagement here!

What You Bring:

• Solid experience resolving L1/L2 issues in a Microsoft 365 environment.
• Familiarity with Entra ID, DNS/DHCP troubleshooting, and remote support tools like GoToAssist.
• Strong understanding of ITIL processes and hardware lifecycle management.
• Excellent communication skills—you can explain tech to anyone.
• A proactive mindset and ability to prioritize in a fast-paced setting.

Tech Environment:

• Lenovo laptops running Windows 11.
• Imaging and hardware replacements handled by a third-party vendor—so you can focus on what matters.
• Zendesk ticketing system with ~2,000 tickets/month across the company.
• You'll be the sole IT support onsite, working 7AM–4PM from a cubicle in a collaborative office.

Perks:

• Long-term contract in a stable, growing company.
• Work with the latest and greatest technology.
• Weekly virtual check-ins with your manager and team.
• A chance to build trust, solve problems, and make a real impact.

Pay and Benefits

The pay range for this position is $25.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Las Vegas, NV.

Application Deadline

This position is anticipated to close on Oct 13, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.