Customer Service Representative - Billing Department

Customer Service Representative - Billing Department

Join us at the Healthcare Career Fair: Wednesday, March 4, 2026 from 11:00 am to 2:00 pm at the Reno Town Mall, 4001 S. Virginia St., Reno, NV 89502.

Schedule: Full Time / Will discuss with applicant

Location: Reno, NV

Salary: Will discuss with applicant

Summary: The role involves answering inbound calls and addressing patient inquiries related to billing statements, insurance claims, co-pays, deductibles, and payment options. You will review and explain account balances, insurance explanations of benefits (EOBs), and billing procedures to patients in a clear, professional manner. Additionally, you will assist patients in setting up payment plans or resolving billing issues, often collaborating with insurance companies when needed. You'll work closely with the medical billing and coding teams to ensure accurate and timely claim submission and resolution. The position also requires processing payments over the phone, accurately applying them to patient accounts, and documenting all interactions and actions taken. For more complex billing matters, you'll escalate issues to supervisors or billing specialists. Throughout all tasks, you'll ensure compliance with HIPAA and other patient privacy regulations.

Minimum/Preferred Requirements:

• High School Diploma/GED
• Knowledge of CPT, ICD-10 and medical billing terminology
• Knowledge of insurance verification and explanation of benefits (EOBs)
• 1 year of customer service experience in a healthcare or medical billing environment

Job Responsibilities/Duties:

• Answer inbound calls and respond to patient inquiries regarding billing statements, insurance claims, co-pays, deductibles, and payment options.
• Review and explain account balances, insurance explanations of benefits (EOBs), and billing procedures to patients in a clear and professional manner.
• Assist patients in setting up payment plans or resolving billing issues, including coordinating with insurance companies when necessary.
• Collaborate with medical billing and coding teams to ensure accurate and timely claim submission and resolution.
• Process payments over the phone and apply them accurately to patient accounts.
• Document all communications and actions taken with customer accounts.
• Escalate complex billing issues to supervisors or billing specialists when appropriate.
• Ensure compliance with HIPAA and other patient privacy laws.

Benefits:

• Medical, dental, vision insurance
• Discounted orthopedic care at ROC
• Paid time off and holiday pay
• Extended sick leave
• 401(k) plan contributions with no match required
• EAP, disability and life insurance
• Health and fitness program
• Employee events
• Coffee shop onsite (main location)