Customer Service Insurance Representative

Customer Service Insurance Representative

Schedule: No less than 40 hours per week, weekends as needed

Location: This position requires you to be onsite. Required to live within 50 miles of the Las Vegas site: 420 E Pilot Rd, Las Vegas NV, 89119

Salary: $18 - $20

Summary: As a Customer Service Insurance Representative at Foundever, your primary role will be to handle inbound calls regarding customer's insurance policies. You'll assist callers with inquiries about coverage, policy endorsements, certificated, binders, billing, or policy modifications. Expect to manage a high volume of billing calls, especially around military paydays on the 1st and 15th of each month. While awaiting your state license, new hires will focus solely on billing inquiries.

Minimum/Preferred Requirements:

• Ability to be at least 18 years old to apply.
• Education: High School Diploma or GED equivalent is required.
• Experience: Preferred 6 months to 1 year of relevant work experience in healthcare or insurance industry.
• Availability: Required to have open availability during our hours of operation - flexibility is key!

Job Responsibilities/Duties:

• System Navigation: Ability to navigate system tools to search for answers and information
• Customer Interaction: Engage with customers, clients, insurance carriers, and internal teams to provide coverage information and policy recommendations
• Transaction Management: Handle daily client service tasks
• Performance Review: Participate in weekly assessments of quality standards, key metrics, and personal performance
• Critical Thinking: Ability to assess situations and develop empathetic solutions
• Service-Oriented: A personal drive to serve others with compassion
• Organizational Skills: Strong organizational abilities are crucial for success in this role

Additional Information: Military Partners We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce. Equal Opportunity Employment (EEO) Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.