Client Service Representative

Client Service Representative

We are offering a long-term contract employment opportunity for a Client Service Representative in Las Vegas, NV. Key responsibilities include acting as the primary point of contact for customers, troubleshooting service issues, and accurately entering service requests for resolution by appropriate partners. Educate clients and advisors on systems, procedures, and self-service options; serve as a resource for company policies and product usability, escalating complex issues as needed. Respond to customer inquiries across multiple systems, provide accurate information, and collaborate with internal teams to resolve outstanding questions. Process routine transactions and account service requests initiated via web or paper forms, ensuring timely completion to meet service standards. Manage high-volume inbound and outbound calls to deliver prompt, accurate solutions; document all interactions in designated systems for tracking and compliance.

Required qualifications include a high school diploma or GED, 0-to-1-year relevant experience, excellent customer service skills, strong written and verbal communication skills, high learning agility, ability to explain complex policies or concepts in a straightforward, easy-to-understand manner, ability to navigate multiple systems and resources on a phone call with ease, and demonstrated ability managing multiple priorities in a fast-paced environment. Preferred qualifications include previous customer service experience, product-specific or financial services industry experience, and a desire to obtain a permanent position through demonstration of high-quality performance.