Bilingual Member Services Representative (remote) - Remote Eligible

Job Opportunity: Member Services Advocate

100% remote; Must live in Nevada, New Mexico, or Texas. Must be fluent in English and in one of these languages: Cantonese, Mandarin, Vietnamese, Korean, or Spanish. Overview: We are seeking a dedicated and service-oriented Member Services Advocate to support members during the Annual Enrollment Period. This role serves as a primary point of contact for member inquiries related to benefits, eligibility, referrals, claims, and other aspects of plan services. The ideal candidate will demonstrate a commitment to delivering exceptional customer service, maintaining professionalism, and ensuring member satisfaction at all times.

Key Responsibilities:

• Member Support: Act as an advocate for members by addressing questions and concerns regarding healthcare benefits and services.
• Language Interpretation: Provide interpretation support for incoming calls. While call volume is expected to be low, candidates must be able to conduct full conversations in Cantonese.
• Administrative Support: Perform light administrative tasks during downtime, including database maintenance, ad hoc projects, and limited outbound calling.
• Training: Comprehensive training will be provided for all administrative duties and call handling expectations.

Required Skills:

• Strong interpersonal and communication skills.
• Proven ability to deliver high-quality customer service.
• Basic administrative and organizational skills.

Preferred Experience:

• Minimum of 2 years in a customer service role.
• Experience in healthcare, medical or dental offices, or hospitality is a plus.
• Call center experience is welcome but not required.

Pay and Benefits: The pay range for this position is $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a fully remote position.

Application Deadline: This position is anticipated to close on Oct 6, 2025.

About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.