At Your Service Operator

At Your Service Operator

The At Your Service Operator at The AC Element Symphony Park is responsible for managing the hotel's telephone operations, addressing guest requests, and providing information about hotel amenities and local attractions. This role is crucial in ensuring guest satisfaction by effectively communicating and resolving inquiries while maintaining a professional demeanor.

Responsibilities include: operating the telephone to handle incoming calls, processing guest requests for wake-up calls, call identification, and other related services, informing guests of any messages received and delivering them to their rooms upon request, attending to log, and processing all calls, requests, questions, or concerns from guests, recording all guest requests or issues in the computer system and following up to ensure resolution, providing information to guests about room features, hotel amenities, and local points of interest, assisting guests with internet access and other technical needs, reporting accidents, injuries, and unsafe work conditions to management, adhering to company policies and procedures, maintaining a professional appearance and confidentiality, greeting all guests according to company standards, anticipating their service needs, communicating clearly and professionally with others, and cultivating and maintaining positive working relationships with others.

Requirements include: a high school diploma or equivalent, a valid driver's license, ability to lift heavy objects, basic computer skills, excellent communication skills, ability to work well in a team, strong work ethic and reliability, flexibility and adaptability, and a customer service orientation.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.