Associate Field Service Representative - Las Vegas

Associate Field Service Representative

As the Associate Field Service Representative, you will perform independent and/or supervised on-site installations, preventive maintenance, and repairs of equipment. You will be responsible for maintaining customer satisfaction and providing both phone and on-site customer support. Also, verifying and approving the operational quality of Stryker systems and equipment. This is a field-based role centered in Las Vegas, NV and surrounding areas. The employee will travel (car or plane) up to 50% throughout Nevada and neighboring states to hospitals or surgery centers.

What You Will Do:

• Expert Maintenance & Repairs – Ensure the optimal operation of Stryker robotic systems and instrumentation through skilled troubleshooting, repair, and preventive maintenance
• Customer Relationship Management – Act as the primary liaison between our company and customers, addressing both technical and administrative needs with professionalism and expertise
• Performance-Driven Impact – Play a key role in helping Stryker exceed financial goals and performance metrics by delivering top-tier service
• Customer Satisfaction & Renewals – Provide outstanding service to ensure total customer satisfaction, fostering strong relationships that lead to contract renewals
• Sales & Growth Collaboration – Work closely with Account Executives and MPS team members to identify and communicate potential sales opportunities and customer feedback
• Inventory & Equipment Management – Oversee and maintain field inventory, tools, test equipment, and technical documentation to ensure seamless service operations
• Proactive Service & Maintenance – Independently schedule and perform preventive maintenance, engineering updates (ECNs), and technical upgrades as needed
• Exciting Travel & Training Opportunities – Support team members in other territories, assist at industry events, and train customers on equipment operation, software updates, and system maintenance

What You Need:

Required:

• High school diploma or equivalent
• 3+ years of relevant experience

Preferred:

• Associate or bachelor's degree, preferably in Engineering
• Previous experience as a technical field service professional or in a relevant capacity

$29.42 – $40.69/hr., plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role. Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.