TEMP - Sr. Technician, IT Client Services

About The Role

Deploys and maintains the end user computing environment. Build new hire PCs, mobile devices, and resolve cloud-based issues. Works through moderately complex issues to resolve and close the tickets. May also include supporting the Audio Visual (AV) and associated IT services for the Company such as ensuring that all AV requirements requested by internal customers are met and providing AV/IT technical assistance to the customer as required.

Your Contributions (Include, But Are Not Limited To):

• Complete complex and/or technical projects
• Install and configure computer hardware, software, systems, phones, mobile devices, and printers
• Provide support for business applications
• May provide guidance to junior technicians, contractors and temporary workers
• Test new technology and provide feedback and recommendations
• Notate all work in service-now ticketing system
• Monitor and maintain cloud applications including Office 365
• Provide technical support across the company (in person or over the phone)
• Respond in a timely manner to service issues and requests
• Repair and replace equipment as necessary
• Other duties as required

Requirements:

• High School Diploma / Associates degree and 4+ years of related experience
• May require special certification
• Work advanced level support tickets
• Mentor junior technicians, contractors, and temporary workers
• Complete highly complex and/or technical projects
• Install and configure computer hardware, software, systems, phones, mobile devices, and printers
• Expert with iPhone and iPad setup and support
• Work with vendors and business partners to setup and troubleshoot lab equipment
• Test new technology and provide feedback and recommendations
• Setup new hire systems and equipment
• Support business applications
• Monitor and maintain cloud applications including Office 365
• Respond in a timely manner to service issues and requests
• Provide technical support across the company (in person or over the phone)
• Notate all work in service-now ticketing system
• Repair and replace equipment as necessary
• Other duties as required
• Ability to lift and carry heavy equipment
• Ability to maintain professional attitude under high demand situations
• Past experience working with technical teams and uses accumulated high-level technical knowledge and judgment to solve problems encountered in a fast-paced environment.
• Developing specialized skills through job-related training and on-the-job experience
• Applies relevant skills and substantial understanding in a range of processes, procedures and systems to carry out assignments