Service Desk Analyst

IT Service Desk Analyst

Technology is central to how our people at Netwealth work, connect, and succeed. As our next IT Service Desk Analyst, you'll play a key role in making sure everything runs smoothly, supporting colleagues, solving problems, and helping shape a great tech experience across the organisation.

You'll work closely with our IT Service Desk Coordinator and the broader IT team, contributing to daily operations while continuously improving how we deliver support.

Technical Support & Service Delivery

Provide hands-on support across Azure RBAC, Microsoft Intune, Power Automate and Power Apps

Build and configure Surface, Dell, and Mac laptops

Troubleshoot hardware, software, network, and access issues

Resolve incidents and service requests in line with SLAs

Service Desk Operations

Triage, prioritise, and escalate tickets

Keep accurate records in our ITSM system

Suggest improvements to enhance the user experience

Collaboration & Continuous Improvement

Support project work and operational tasks

Share insights to help refine processes

Assist new starters with device setup and system basics

Support meeting room AV setups and hybrid meeting tech

About You

You're someone who blends technical confidence with a warm, supportive approach. You enjoy helping others and staying one step ahead of problems.

You bring:

• Expertise with Microsoft 365, Azure AD, RBAC
• Knowledge of Microsoft Intune and modern device management
• Familiarity with Power Automate and Power Apps
• Troubleshooting skills across Windows, macOS, and mobile
• Strong communication and a customer-first mindset
• Experience building Surface, Dell, and Mac laptops
• Knowledge of Active Directory fundamentals
• Basic networking understanding (DNS, DHCP, VPN, Wi-Fi)

Life At Netwealth

At Netwealth, we believe a fulfilling career is built on growth, balance, and belonging. Our people are our greatest strength, and we're committed to supporting you at every stage of life because when you thrive, so do we.

We're proud to be recognised as one of Australia's top 5 companies for Career Development (endorsed by WORK180). From further education and diverse training opportunities to strong support for internal mobility. Your career can grow here.

Our flexible hybrid model supports balance, with just 4 days in the office each fortnight. When you're in, you'll enjoy working from one of our modern, thoughtfully designed spaces across Australia – including our state-of-the-art Melbourne CBD office. All locations feature contemporary facilities to make your day comfortable, and in Melbourne, you'll also enjoy perks like end-of-trip amenities and daily breakfast to make your commute easier.

We offer benefits designed for your wellbeing and personal development, including;

• Family-friendly support: Paid parental leave and a fully funded school holiday program

• Wellness perks: CU Health (virtual healthcare), income protection, flu shots, wellness weeks, retail discounts and financial wellbeing services

• A vibrant culture: social events, trivia nights, and corporate sports

• Employee Resource Groups: LGBTQIA+, DAWN (Development and Accelerating Women at Netwealth), Culture Group and Carers Group

• Community Impact: Paid volunteering and our Netwealth Impact Group

We're proud of our inclusive and diverse workforce and encourage everyone to bring their genuine selves to work. It's one of our core values. We're committed to equity and inclusion through our gender equality, disability, LGBTQIA+, wellbeing and cultural initiatives. And we're certified by WORK180, Family Friendly Workplaces and Great Places to Work.

If you're excited by the opportunity but don't meet every requirements, we still encourage you to apply. Research shows people often hesitate unless they tick every box. We value potential and passion just as much.

Need adjustments during the recruitment process? Contact us at people@netwealth.com.au

Apply now and help us shape a brighter financial future!