Customer Service Agent - Aruba Nettverk

NetNordic Job Opportunity

NetNordic is a Nordic leader in system integration and service delivery, specializing in advanced data networks, critical collaboration, cybersecurity, and cloud services. In collaboration with leading technology partners, we offer customized solutions to critical sectors such as healthcare, offshore, finance, hospitality, and education.

With clients in both public and private sectors, we serve everything from multinational corporations to medium-sized enterprises. Our mission is to be our customers' most important and "Best Companion" - a reliable partner that delivers innovative, secure, and future-oriented services that make the best of companies' data and people.

NetNordic Norge is one of four subsidiaries in the NetNordic Group, owned by Norvestor and employees. NetNordic had 700 employees and a turnover of 2.7 billion Norwegian kroner in 2024. We have offices in four countries and a total of 17 locations in the Nordic region.

Customer Service & Operations is the department in NetNordic Norway that follows up and resolves all changes, corrections, and operation of services and solutions for our customers.

This is some of the main tasks you will have in this position:

• Own all cases reported in the assigned responsibility area Aruba Network and Security
• Independently solve reported cases as much as possible
• Cases that need to be resolved by experts or manufacturers are followed up until they are resolved
• Keep the customer updated during all reported cases
• Prioritize tasks based on SLA and criticality.

Who are you?

• Technical competence to solve changes and troubleshoot network solutions
• Technical understanding and overview to quickly identify how to solve a case
• Work structured with understanding and ability to keep the customer continuously updated
• Take responsibility and show execution ability
• And most importantly: You share our values – Ambitious, Reliable & Team Oriented

Practical about the position

Become a part of the team with CSAs working in different fields. The office location is Lysaker together with the rest of the professional environment, but also possibilities for days of voluntary remote work.

We value diversity in all forms. We recognize that different perspectives and experiences contribute to creating a stronger, more creative, and innovative team. We actively work to promote diversity and inclusion. Think this could be the workplace for you? Then we encourage you to apply – even if you do not meet all the criteria, you can still have valuable experience and insight to contribute.