Phoenix, AZ - Business Operations - AZMD - Investigations Office - Investigator - Medical Investigator

Investigator – Arizona Medical Board

Location: Phoenix, AZ Schedule: In-office during training; Hybrid schedule (3 days remote / 2 days in office) after successful completion of training

Position Summary

The Arizona Medical Board is seeking a detail-oriented and highly organized Investigator to conduct investigations involving allopathic physicians and physician assistants licensed in Arizona. This role focuses on quality-of-care allegations and unprofessional conduct, including criminal convictions, substance abuse, and other sensitive matters. This position functions similarly to a high-volume paralegal or case manager role and requires strong analytical, organizational, and communication skills.

Key Responsibilities

• Review complaints, determine allegations, and draft notice letters to respondents
• Communicate with complainants and respondents regarding case status
• Identify and request relevant medical records and supporting documentation (including subpoenas)
• Organize and review medical records for investigative relevance
• Conduct interviews with respondents, complainants, patients, and witnesses
• Interpret and apply federal and state statutes, rules, and policies
• Prepare investigative reports and case summaries
• Present cases before the Arizona Medical Board
• Testify before the Office of Administrative Hearings when required
• Conduct site inspections when necessary
• Manage multiple cases at various stages of the investigative process
• Maintain detailed case notes and provide status updates as needed
• Respond to inquiries from Medical Consultants

Top 3 Required Skills (Non-Negotiable)

1. Strong written and verbal communication skills (including professional email communication)
2. Excellent organization skills with strong follow-through
3. Proficiency in Microsoft Office Suite (Word) and Adobe PDF

Top 5 Preferred Skills

1. Self-starter with strong motivation, flexibility, and initiative
2. Critical thinking and problem-solving skills
3. Ability to work collaboratively with investigators, physicians, and cross-functional teams
4. Knowledge of healthcare terminology
5. Medical Assistant, healthcare, medical billing/coding, or paralegal background

Required Abilities

• Ability to review and interpret medical records
• Ability to manage and prioritize a high-volume caseload
• Ability to analyze information from multiple sources and apply relevant statutes and rules
• Ability to prepare accurate, clear, and timely documentation
• Ability to plan, organize, and coordinate investigations effectively

Ideal Candidate Background

Candidates with experience in healthcare, medical assisting, medical billing/coding, paralegal work, regulatory compliance, or investigative roles are strongly encouraged to apply.