IT Helpdesk Support

Job Title

Basic Function: Resolves entry-level end-user calls and installs, modifies, and repairs desktop and laptop computer hardware and software systems under close supervision.

Essential Job Duties/Responsibilities: (functions considered essential as defined by ADA)

• Provides Tier 1 support primarily, and as needed and assigned Tier 2 support
• Receives and responds to user requests, providing users with technical support and resolving routine problems concerning information and voice systems related issues and other information
• Receives and coordinates, as needed, all levels of technical questions from users
• Documents all user requests and enters status data from user calls into the Help Desk application; writes regular reports
• Establishes and maintains effective lines of communication with end-users throughout the lifecycle of their issue or service request
• Installs software, hardware, and peripheral components
• Creates packages for quick install of all applications
• Maintains desktop hardware and peripherals inventory within the asset management system
• Installs, maintains, coordinates telecommunications and server hardware installation and configuration under close supervision
• Maintains physical security and logical security accounts for assigned systems
• Monitors and resolves entry-level issues relating to systems, network, and security
• Performs entry-level remedial actions to correct problems
• Writes clear, concise, and accurate procedural documentation, provides basic training to users on new company-provided product releases and new products
• Relocates technical equipment to and from an assigned location
• Special assignments or tasks assigned to the employee by their supervisor, as determined from time to time in their sole and complete discretion

Experience: A minimum of two years of related work experience is required.

Educational Level: A minimum of a High School Diploma or equivalent is required.

Required Skills: Basic computer skills, decision-making, analytical, problem solving and interpersonal skills. Intermediate reading and writing skills, basic reading skills, the ability to perform basic mathematical calculations, and excellent interpersonal skills with the ability to effectively communicate with others, both written and verbal communication. Will be required to obtain the following certifications in prescribed time frame from the effective date of assignment: A in 6 months; MCP in 12 months.

Preferred Skills: Special training in A and Network or MCDST, MCP, and HDI are preferred.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.