IT Helpdesk Support

Technical Support Specialist

Resolves entry-level end-user calls and installs, modifies, and repairs desktop and laptop computer hardware and software systems under close supervision. Provides Tier 1 support primarily, and as needed and assigned Tier 2 support. Receives and responds to user requests, providing users with technical support and resolving routine problems concerning information and voice systems related issues and other information. Receives and coordinates, as needed, all levels of technical questions from users. Documents all user requests and enters status data from user calls into the Help Desk application; writes regular reports. Establishes and maintains effective lines of communication with end-users throughout the lifecycle of their issue or service request. Installs software, hardware, and peripheral components. Creates packages for quick install of all applications. Maintains desktop hardware and peripherals inventory within the asset management system. Installs, maintains, coordinates telecommunications and server hardware installation and configuration under close supervision. Maintains physical security and logical security accounts for assigned systems. Monitors and resolves entry-level issues relating to systems, network, and security. Performs entry-level remedial actions to correct problems. Writes clear, concise, and accurate procedural documentation, provides basic training to users on new company-provided product releases and new products. Relocates technical equipment to and from an assigned location. Special assignments or tasks assigned to the employee by their supervisor, as determined from time to time in their sole and complete discretion.

A minimum of two years of related work experience is required. A minimum of a High School Diploma or equivalent is required. Basic computer skills, decision-making, analytical, problem solving and interpersonal skills. Intermediate reading and writing skills, basic reading skills, the ability to perform basic mathematical calculations, and excellent interpersonal skills with the ability to effectively communicate with others, both written and verbal communication. Will be required to obtain the following certifications in prescribed time frame from the effective date of assignment: A in 6 months; MCP in 12 months. Special training in A and Network or MCDST, MCP, and HDI are preferred. None. Office based with up to 30% travel by land or air is required. Petroleum refinery and driver based environment, including but not limited to chemicals, pressure vessels, tanks, rotating equipment, exposure to risk of electrical shock, and working in confined spaces. From time to time, required to work long hours which may include nights, weekends, holidays for regularly scheduled maintenance and emergency work and support as well as on-call availability. Subject to all weather and varying road conditions. Job conditions require standing, walking, sitting, twisting, stooping, crouching, kneeling, lifting and/or carrying up to 50 lbs, pushing and/or pulling up to 50 lbs, climbing up to 15 ft, talking or hearing, making visual inspections, making precise hand and finger movements, reaching or grasping, ability to operate and drive all assigned company vehicles at company standard insurance rates is essential, valid State driver's license and proof of insurance, perceiving color differences, ability to wear personal protective equipment and a respirator during emergency situations as needed (beards not permitted). All employees are expected to work safely every day and be safety & environmental leaders. This includes active participation in the following: stops and/or reports any unsafe work or conditions; follows safety & environmental policies and procedures; supports safety & environmental goals and initiatives; participates in safety & environmental meetings, training, emergency drills and hazard recognition programs; reports all accidents, injuries and near misses, and participates in associated investigations; participates in industrial hygiene, medical surveillance and behavior based safety programs. Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.