Customer Service Specialist (B2B)

Customer Service Specialist

Excellent opportunity for a customer service specialist with experience in business to business customer service! This is a contract role for 12 weeks. Work with a global organization that values work/life balance. This is a hybrid role that involves working from home two days/week (Mon,Fri) and in the Warren, NJ office three days/week (Tu,W,Th). 8:30am-5:30pm or 8:30pm-5pm. If you have business-to-business customer service experience and strong excel skills, we want to talk to you! Responsibilities of the Customer Service Specialist role include:

• Work with customers on tracking and order entry, patient interaction and pharmacovigilance matters, and overall responsiveness to customer questions and requests.
• Interact with Supply Chain, related to product availability and timing.
• Ensure customer feedback is routed to the proper department timely with appropriate responses and act as main point of phone contact for all incoming phone calls.
• Support the company's Customer Service functions not managed by UPS, and interact directly with the UPS transport and warehouse teams to support each customer.
• Work with the Manager of Customer Service to rekey orders for immediate processing.
• Support communication and data requirements distributed between colleagues.
• Support customer & patient communication on product & order questions.
• Reply to customer emails and phone calls regarding product availability, pharmacovigilance protocols. Tracking, and order entry.
• Support the head of Customer Service with tasks from the daily orders above the allocation process
• Collaborate with customer procurement departments and sales team to determine proper communication back to customers.
• Work with the sales team to help prepare for customer meetings and trade shows.

Requirements include:

• A BS degree, preferably in business or marketing emphasis is preferred along with 1 years of experience in business to business customer service
• SAP experience is a big plus
• Excel experience a must (pivot tables and v-lookup)
• Generic pharmaceutical experience is a big plus
• Excellent verbal and written communication skills and presentation development is essential.

$28-$33/hr

Apply NOW for the customer service specialist role in Warren, NJ.