Customer Service / Sales Support

Customer Service Representative

In this role, you'll be an important part of the Customer Service team, assisting customers and outside sales representatives with many of their day-to-day activities, including:

• Handle customer inquiries, requests, troubleshoot product failures, identify requests via pictures from customers via phone and e-mail
• Provide support to our Inside Sales Team, Outside Sales Team, and Market Development Managers
• Communicate with internal customers to fulfill customer requirements and revise orders

You will assist in helping our business continue to grow. This is a multi-faceted position in a medium-sized organization, so you must be able to interact comfortably with other departments on a regular basis.

Qualified candidates will possess the following:

• Typing skills of at least 50 WPM with high accuracy
• Proficient use of Office365 tools
• Good communication and critical thinking skills
• Ability to write efficient emails on your own without scripts
• Ability to work without scripts and think on your own
• High degree of diligence and detail
• Ability to work at a fast pace even with several interruptions, and some time pressure
• Must be able to communicate with the customer via phone and email and be comfortable communicating with all levels of the organization

If you have the initiative to "get things done" and possess exceptional communication and time management skills, we want to talk with you.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.