Customer Service Rep - aerospace

Aerospace Customer Service Rep

Nesco Resource is looking for an Aerospace Customer Service Rep located in Oxford, CT. This is a temp to perm opportunity for the right candidate. Shift: Monday-Friday 8AM-5PM Pay: $25/Hour Position Summary: The Aerospace Customer Service Representative manages customer accounts, processes orders and quotes, and serves as the main point of contact between customers and internal teams to ensure on-time delivery, accurate order processing, and high customer satisfaction. Key Responsibilities

• Provide professional and responsive customer support.
• Process quotes, orders, and contract reviews; maintain customer order records.
• Coordinate with internal teams including Sales, Production, Engineering, Quality, and Shipping.
• Monitor order schedules, address delays, and communicate updates to customers.
• Maintain customer forecasts and track delivery and quality performance.
• Use customer portals to manage orders, forecasts, and shipping details.
• Coordinate customer returns and support quality-related activities.
• Maintain product knowledge and learn to read engineering drawings and specifications.
• Ensure accurate, error-free work and compliance with quality standards.

Requirements

• Bachelor's degree preferred, not required.
• 5+ years of customer service experience, preferably in manufacturing or aerospace.
• Strong communication and organizational skills.
• High attention to detail and strong problem-solving abilities.
• Proficiency in Microsoft Excel, Word, and Teams.
• Ability to read and interpret technical documents and instructions.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.