Analyst Field Support

Analyst Field Support

This position is responsible for providing level II IT equipment and user support to designated Altice USA offices or WFH users, including ELT members and their staff. This support ranges from working with centrally located network and voice support teams to providing full hardware and software desktop support.

Responsibilities

• Respond and resolve end-user issues via in-person visits, telephone or escalated service desk tickets, maintaining service level agreements.
• Perform installations, configures and tests desktop/server hardware and software.
• Troubleshoot mobile and telephony devices.
• Partner with internal departments to implement new programs or provide technical assistance.
• Coordinate with corporate IT resources to understand and minimize the impact of potential widespread issues.
• Monitors resource utilization, coordinates hardware/software upgrades, train computer operators and users, requests software fixes and enhancements from various software vendors and physically installs electronic business equipment.
• Provides support and education by preparing application, hardware, and network documentation.
• Improves productivity by providing technical and operational support to end users of computer systems.
• Assists with the support and maintenance of IT managed network and system infrastructure in coordination with enterprise network team.

Qualifications

• High school diploma or equivalent required. Bachelor's degree in Computer Science or similar a plus.
• Proficient in supporting Windows OS, Apple OS, iPhone and Android devices.
• Previous experience supporting C-Level Executives with IT requests.
• Previous experience troubleshooting basic desktop and laptop hardware/software.
• Appropriate valid driver's license and a good driving record.
• Microsoft technical certification for current Windows OS, a plus.
• Vendor hardware certification(s), a plus.
• Ability to troubleshoot technical issues remotely.
• Working knowledge of systems hardware, printers, scanners and other peripheral devices.
• Routine travel to various AUSA offices within assigned territory. 24x7 on-call availability to respond to support requests and flexible work schedule to respond to the needs of the business.

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.