Systems Engineer

Systems Engineer

You might not know our name, but you've probably seen our work – on stage, on screen or on the field. Our technology solutions and unique Global Production Ecosystem empower content creators and rights holders to tell their stories in breakthrough ways. We've supported some of the world's most watched productions and live events in sports, entertainment, concerts, festivals, film, TV and more. For over 35 years our clients have trusted us to deliver live production, live events, and virtual production solutions for them, anytime, anywhere. Put simply, we bring content to life.

Essential Duties/Responsibilities:

Provide 24/7 technical support for NEP mobile units, studios, and broadcast systems.

Support new builds, existing systems, and retrofit projects, including system integration, testing, commissioning, and ongoing maintenance.

Collaborate with cross-functional teams to support and implement SMPTE-2110, IP-based, and baseband production systems.

Assist on-site engineering teams with troubleshooting IP video, baseband, and network-related issues, including:

• Router control systems
• Intercom systems
• EVS networks
• Other networked and baseband broadcast equipment

Provide live show support as required, including:

• Configuring and troubleshooting IP and baseband broadcast equipment
• Building, modifying, and validating router layouts
• Integrating third-party and client-provided equipment

Assist with system validation, documentation, and operational handoff for new builds and retrofit projects.

Interface with internal and external vendors to report issues and provide detailed documentation and reproduction steps for software or hardware problems.

Perform other duties as assigned.

Position Requirements:

Technical degree or Associate's degree in Computer Science, Electronics, or a related field preferred; equivalent combination of education and experience will be considered.

Strong technical support background.

In-depth knowledge of Layer 2 and Layer 3 switching, TCP/IP networking, and multicast protocols.

Experience supporting broadcast systems in live production environments.

Proficiency in Linux and Windows operating systems.

Excellent communication, problem-solving, and analytical skills.

Ability to manage multiple priorities and demonstrate strong time-management skills.

Willingness and ability to travel as required.

Ability to quickly learn new technologies and solutions.

Demonstrated ability to deliver superior service and build lasting relationships by embodying NEP's Core Values.