Customer Support Representative - Colombia - Remote Eligible

Customer Support Representative

NeoWork is looking for a dedicated and enthusiastic Customer Support Representative to join our growing team. As a Customer Support Representative, you will be an essential part of our operations and will play a crucial role in ensuring our clients receive exceptional support and assistance.

At NeoWork, we're reimagining the BPO industry by fully embracing a remote-first culture and offering an à la carte menu of services tailored to our clients' unique needs. Our specialized approach allows us to work with early-stage startups and help them define and build out operations processes, enabling them to scale quickly.

As a Customer Support Representative, you will have the opportunity to make a meaningful impact by providing top-notch support to our clients. You will be responsible for addressing customer inquiries and resolving issues in a timely and professional manner. Additionally, you will collaborate with various teams within NeoWork to share valuable insights and contribute to the continuous improvement of our services.

If you are a proactive problem-solver with strong communication skills and a passion for delivering exceptional customer experiences, we would love to hear from you!

Responsibilities

• Handle customer inquiries and provide accurate, complete, and timely information or solutions
• Effectively manage and resolve customer complaints
• Collaborate with internal teams to address customer needs and provide comprehensive solutions
• Maintain a high level of product and service knowledge to effectively support customers
• Document and track customer interactions and relevant information in our system
• Contribute to the development and improvement of customer support processes and procedures
• Meet and exceed individual and team performance targets