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Service Desk Agent
Assist end-users with hardware troubleshooting and remote work issues
Monterrey, Nuevo León, Mexico
Junior
3 weeks ago
NEORIS
A global business and IT consulting firm specializing in systems integration, custom application development, and IT outsourcing services.
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Service Desk Agent
NEORIS is a Digital accelerator that helps companies enter the future, having 20 years of experience as Digital Partners of some of the largest companies in the world. We have more than 4,000 professionals in 11 countries, with our multicultural startup culture where we cultivate innovation, continuous learning to create high-value solutions for our clients.
We are looking for Service Desk Agent, Responsibilities:
- Handle ticket triage and gather necessary requirements for resolution.
- Assist customer employees with hardware tracking and troubleshooting.
- Provide support for remote working issues encountered by end-users.
- Help manage user access-related tasks using Active Directory.
- Collaborate with service desk teams to effectively resolve technical challenges.
- Identify and escalate issues for advanced troubleshooting or resolution.
- Maintain a high level of customer service and clear communication during issue resolution.
- Ensure all resolved tickets comply with established processes and standards.
- Handle ITSM Tools Jira, ServiceNow.
- SLA management.
- Deep Knowledge in ITIL process.
- Conversational English.
We offer:
- Statutory & Major benefits
- Personal Growth
- Competitive salary
- Attractive benefits plan
Maria Guadalupe Moreno Flores
#LI-MM2
About NEORIS
A global business and IT consulting firm specializing in systems integration, custom application development, and IT outsourcing services.