VIP Account Manager (brazilian Market)
Neo Group
Neo Group Vip Account Manager
Come on board with Neo Group! Here's your chance to stir things up in the iGaming scene with us. We're not just expanding; we're revolutionizing the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you. Join us as we embark on a journey to redefine gaming on a global scale.
Neo Group is hiring a customer-focused VIP account manager to manage and cultivate relationships with Portuguese-speaking VIP customers. Join us and play a vital role in expanding and nurturing valuable connections.
What We Want From You:
Build and nurture strong relationships with VIP customers, ensuring exceptional service and support.
Proactively engage with VIP customers to understand their needs, preferences, and goals.
Provide tailored recommendations and personalized offers to VIP customers to maximize their satisfaction and loyalty.
Act as the main point of contact for VIP customers, addressing their inquiries and resolving any issues they may face.
Collaborate with cross-functional teams to deliver VIP experiences, including event invitations, special promotions, and bespoke rewards.
Monitor and analyze VIP customer activity and behavior to identify opportunities for engagement and retention.
Work closely with the VIP team to develop and execute strategies for VIP customer acquisition and retention.
Stay up-to-date with industry trends and best practices in VIP account management.