Technical Support Engineer - Remote Eligible
Neo Group
Technical Support Engineer
Come on board with Neo Group! We're not just expanding; we're revolutionizing the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you. Join us as we embark on a journey to redefine gaming on a global scale.
We are seeking a Technical Support Engineer with a strong technical foundation and excellent communication skills to support our partners in the dynamic software development industry. In this vital role, you will resolve diverse technical inquiries, troubleshoot platform and integration challenges, and be instrumental in delivering an exceptional experience for our partners and users. Success requires collaboration with internal teams and external stakeholders, demanding organization, responsibility, and resilience under pressure.
Responsibilities:
- Serve as the primary technical contact for our Marketing platforms.
- Diagnose and resolve issues related to our Marketing platform.
- Collaborate effectively with Product, QA, and Engineering teams to investigate incidents and drive sustainable solutions.
- Communicate clearly and constructively with both technical and non-technical audiences.
- Develop and maintain support documentation, workflows, and knowledge base articles.
- Identify and propose improvements to processes and tools based on support trends and insights.