Senior SRE Engineer - Remote Eligible

Senior Sre Engineer

Come on board with Neo Group! Here's your chance to stir things up in the scene with us. We're not just expanding; we're revolutionising the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you.

Neo Group is on the lookout for a Senior SRE Engineer to join our Engineering Department.

Responsibilities:

• Design, deploy, and maintain observability platforms including Zabbix, Grafana, and Opensearch Stack (Opensearch, Logstash, Kibana).
• Implement and maintain metrics, logs, traces, and synthetic monitoring across infrastructure and applications.
• Integrate Prometheus, Alertmanager and OpenTelemetry where applicable to achieve unified observability.
• Maintain monitoring coverage for Linux, network devices, applications, and cloud services.
• Maintain and enhance the overall monitoring and logging infrastructure, including capacity, performance, and reliability.
• Develop meaningful dashboards and alerting logic to ensure timely and actionable incident notifications.
• Optimize alerting systems: reduce noise, tune thresholds, and focus on critical business and technical metrics.
• Improve observability processes and implement predictive failure analysis and early-warning signals.
• Analyze incidents, identify patterns, and drive proactive monitoring improvements.
• Define and maintain KPIs, SLIs, SLOs, and SLA measurement processes in coordination with service owners.
• Enhance reliability through structured incident management and post-mortem analysis.
• Automate deployment and configuration of monitoring components using Ansible, Terraform following IaC principles.
• Manage configuration templates and Zabbix host provisioning through automation tools (Ansible, Terraform following IaC principles).
• Leverage APIs and scripting (e.g., Python, Go) for data collection, integrations, and automation.
• Collaborate closely with Developers, System Engineers, DevOps, and IT Operations teams to improve system reliability and reduce MTTR.
• Establish and evolve the Monitoring & Diagnostics foundation for the in-house 24/7 App Support team, including tooling, processes, knowledge base, training, runbooks, and troubleshooting guides.
• Create intelligent, step-by-step troubleshooting instructions to speed up incident resolution.